Program Coordinator - Housing Navigator

## Description

**OUR EXCITING OPPORTUNITY**

*Community Action Partnership* has an exciting opportunity for

***Program Coordinator-Housing Navigator***

In this role, the Program Coordinator-Housing Navigator (Case Manager) will assist with the development and implementation of program procedures and ensure that requirements are aligned to build sustainable support in impacting the lives of hundreds of residents; playing a critical part in the work and dedication of *Community Action Partnership of Orange County’s* initiatives. It’s leadership with a cause and the rewards are immeasurable!

**Who we are**

Born out of the War on Poverty more than 50 years ago, Community Action Partnership Orange County (CAP OC) is a trusted resource for Orange County community members who face obstacles such as food insecurity, unemployment, economic turmoil and more. We walk alongside the people we serve, and we act to meet immediate needs without delay. Our programs help empower people to improve their lives and their communities. We see poverty as an unacceptable reality for our neighbors and rally with key partners to help facilitate change.

CAP OC hires professionals who support and embody the following **EPIC** values

Going above and beyond in every interaction and activity we undertake. We strive for **EXCELLENCE** in service, keeping a pulse on the most up to date innovations within our industry. Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.

Reaching our goals by working collaboratively with each other and our community. We are working to do the things that have not been done: empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing healthy and energy-efficient living conditions for all through social innovation. All of this takes **PROACTIVENESS**, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won't stop until the needs of our underserved community no longer exist.

We are a team of high **INNOVATION**. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty.

Reaching our goals by working in partnership with each other and our community. The work we do is deeply rooted in the **COLLABORATION** we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever.

We have remained true to our mission “*We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them. By forging strategic partnerships, we form a powerful force to improve our community.**”*

**values**

In addition to our EPIC values our external values are as follows

**Leadership**

We are guiding critical shifts in how people think and act to address the root causes of poverty

**Collaboration**

We bring together all capable partners to achieve transformative results

**Trust**

For over 50 years, the community has counted on us to empower those in need

**Compassion**

We treat each person we serve respectfully and with great care

**Justice**

We are passionate about advocating for those living in poverty and creating equity throughout the region

**WHAT YOU WILL ACCOMPLISH IN THIS ROLE**

The primary duties of the Housing Navigator are to provide case management services to the most vulnerable populations, including individuals and families experiencing homelessness. The Housing Navigator will provide housing navigation, sustainability, and day habilitation services to ensure that all delivered services meet the needs of the members under the Housing Navigation program.

*The rate for this position is $25.00 - $27.00.*

*Preferred: Bilingual in English/Spanish, both written and oral forms.*

*This position requires regular travel throughout Orange County. Candidates must have a valid driver’s license, reliable personal transportation, and maintain active auto insurance at the time of hire.*

*This position will follow a hybrid schedule, with the Housing Navigator’s time split between the Office, time in the Field, and Remote work. The exact split may fluctuate from week to week, and the Housing Navigator is expected to exercise professional discernment in determining the best allocation of his/her time and where. Hybrid schedules are subject to change based on program needs and/or the reporting manager’s discretion*

**ROLES AND RESPONSIBILITIES**

• Provide comprehensive case management that includes screening and assessing clients for housing navigation services and connecting clients to other community resources including CalAIM community supports and Enhanced Care Management (ECM).
• Assist in creating, implementing, and monitoring an Individualized Housing Support Plan based upon the housing assessment that addresses identified barriers, and includes short- and long-term measurable goals for each issue
• Assist in securing housing, including the completion of housing applications and securing required documentation.
• Provide necessary follow-up to ensure housing stability plans are progressing on schedule and needs are adequately being addressed.
• Assist with arranging and supporting the details of the member’s move, scheduling of appointments, and other clerical duties.
• Provide education and training on the roles, rights, and responsibilities of the tenant and landlord.
• Advocacy and linkage with community resources to secure and maintain housing.
• Assist member in acquiring, retaining, and improving self-help, socialization, and adaptive skills necessary to reside successfully in the member’s natural environment.
• Work with multiple staff members, partners, landlords and clients.
• Participates in community events/supportive services events targeting individuals experiencing homelessness.
• Enroll participants in the Coordinated Entry System
• Develop a network of resources by connecting with landlords, housing authorities, housing navigators, lead care coordinators, and community partners.
• Works collaboratively with colleagues across the organization and within respective departments to provide wraparound services to members including CalAIM programs and ECM.
• Participates in agency team meetings and training as required.
• Complete and submit program reports on a scheduled basis or as needed.
• Utilize motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Other program duties outside of the housing navigation program may be assigned.

**T****HE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN**

• Basic knowledge of homeless and housing services, case management, financial literacy, financial stability and poverty issues.
• Planning and organizational techniques to develop and implement action plans.
• Basic teaching, training skills and techniques, and public speaking skills.
• Working both independently and collaboratively within a team.