Patient Access Rep- PRN=1463

## Description

**Job Summary:**

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

**Essential Values-Based, Leadership and Management Competencies:**

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.

• **Mission:** Our mission at Artesia General Hospital is to provide high-quality healthcare to our community and the surrounding areas.
• **Vision:** To transform healthcare in our communities through innovation, engagement, and quality, while building a healthier tomorrow for generations to come.
• **Values:** Our values are covered in SERVICE
• **Servant Leadership**
• **Excellence**
• **Respect**
• **Virtuousness**
• **Innovation**
• **Community**
• **Education**

**ESSENTIAL FUNCTIONS:**

• - Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

**ADDITIONAL RESPONSIBILITIES**

• Perform other functions as required.

**KNOWLEDGE/SKILL/ABILITIES:**

• Basic computer knowledge
• Basic medical terminology
• Good typing skills

**AGE-RELATED COMPETENCIES:** Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

**Information Management:** Treats all information and data within the scope of the position with appropriate confidentiality and security.

**Risk Management/Quality Management/Safety:** Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

**MINIMUM POSITION QUALIFICATIONS:**

• **Education** – High school diploma or equivalent.
• **Work Experience –** Customer service experience preferred, good communication skills required.
• **Training** – N/A
• **License/Certification** – N/A

**ENVIROMENTAL CONDITIONS:** Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
## Qualifications
**MINIMUM POSITION QUALIFICATIONS:**

• **Education** – High school diploma or equivalent.
• **Work Experience –** Customer service experience preferred, good communication skills required.
• **Training** – N/A
• **License/Certification** – N/A