MEDICAL RECORDS CLERK-1511

## Medical Records Clerk

**Essential Values-Based, Leadership and Management Competencies:**

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital

• **Servant Leadership:** Demonstrates competence in serving others and prioritizing their needs.
• **Excellence:** Demonstrates competence in striving for the highest quality in all aspects of work.
• **Respect:** Demonstrates competence in respecting others and valuing their contributions.
• **Virtuousness:** Demonstrates competence in maintaining high ethical standards and integrity.
• **Innovation:** Demonstrates competence in embracing new ideas and technologies to improve healthcare.
• **Community:** Demonstrates competence in fostering a sense of community and collaboration.
• **Education:** Demonstrates competence in promoting continuous learning and development.

**ESSENTIAL FUNCTIONS:**

• - Receive and process patient records following discharge.
• In an expedient, efficient manner, goes to the various units, picks up the prior day’s discharges, and deposits the records into respective HIM processing areas.
• Ensures all prior day discharges have been received and retrieves any missing paperwork.
• Accurately analyzes the incomplete record to ensure compliance with regulatory standards and Medical Staff Bylaws, Rules & Regulations following discharge.
• Consistently meets performance expectations record analysis.
• Adding/resolving deficiencies within the computer system accurately.
• Retrieving records that are in retention storage.
• Maintenance of the Master Patient Index.
• Meets established deadlines.
• Preps and scan paper patient information into electronic health record in a timely, efficient, accurate manner in order to facilitate timely coding.
• Participates in Performance Improvement and Quality Control Activities by data gathering, validation of data, and/or preparing accurate reports in a timely fashion, meeting deadlines.
• Consistently demonstrates behavior that reflects working as a team is more important than self-interest.
• Displays initiative to see processes through to completion and offers assistance without being asked.
• Responds to requests for patient information in a timely manner.
• Demonstrates courteous and positive behaviors (i.e. smile, pleasant tone, good eye contact).
• Assist with other clerical duties within the department as assigned by Director.
• Assist physicians with incomplete record process.
• Releases patient information following all rules and regulations.
• Documents ROI into electronic record that do not pertain treatment, payment, or healthcare operations.
• Scan all confirmations of continuity of care requests into patients medical record.

**ADDITIONAL RESPONSIBILITIES**

• - Performs other duties as assigned.

**KNOWLEDGE/SKILL/ABILITIES:**

• - Basic computer knowledge
• Able to handle interruptions

• **AGE-RELATED COMPETENCIES:** Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
• **Information Management:** Treats all information and data within the scope of the position with appropriate confidentiality and security.
• **Risk Management/Quality Management/Safety:** Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
• **MINIMUM POSITION QUALIFICATIONS:**

• **Education –** High school diploma or equivalent.
• **Work Experience –** Basic office skills, excellent customer service skills; prior medical record experience preferred.
• **Training –** Willingness to learn.
• **License/Certification -** None

• **ENVIROMENTAL CONDITIONS:** Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
• **PHYSICAL REQUIREMENTS:** Physical Demand Analysis attached.