Receptionist-1568

## Receptionist- Podiatry

**Essential Values-Based, Leadership and Management Competencies:**

At Artesia General Hospital, our leadership and management practices are grounded in our core values, captured in the acronym **S.E.R.V.I.C.E.** These values are the foundation of all employee activities and guide us in fulfilling our Mission.

• **Servant Leadership**– Leading by serving others with compassion and humility.
• **Excellence**– Striving for the highest quality in all we do.
• **Respect**– Treating everyone with dignity and kindness.
• **Virtuousness**– Acting with honesty, integrity, and accountability.
• **Innovation**– Embracing new ideas to improve care and outcomes.
• **Community**– Fostering collaboration to meet the needs of those we serve.
• **Education**– Promoting learning and professional development.

**ESSENTIAL FUNCTIONS:**

• - Greet patients, visitors and co-workers in a prompt, courteous, and helpful manner.
• Maintain appointment scheduler and follow office—scheduling policy.
• Register patients in a complete and accurate manner to conform to all regulatory requirements.
• Collect monies at time of service.
• Reviews provider medical records to gather information for approvals from the various insurance plans.
• Handle pre-certification and referrals.
• Handles all prior authorizations on test as well as medications.
• Follow up on prior authorizations; ensure that they are completed prior to scheduled date.
• Answers the phones
• Relays messages to and from the providers to the patients.
• Ensures the end of day reconciliation is complete each night before close.
• Preform basic clerical duties as required.

**ADDITIONAL RESPONSIBILITIES**

• - As assigned.

**KNOWLEDGE/SKILL/ABILITIES:**

• - Knowledge of office equipment and ability to handle multi-time telephones.
• Basic math and computer skills.

**AGE-RELATED COMPETENCIES:**Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.
**Information Management:** Treats all information and data within the scope of the position with appropriate confidentiality and security.
**Risk Management/Quality Management/Safety:** Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.
**ENVIROMENTAL CONDITIONS:**Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.
## Qualifications
**MINIMUM POSITION QUALIFICATIONS:**

• **Education –**High school diploma or equivalent.
• **Work Experience** – Customer service, computer. Experience in a healthcare setting preferred.
• **Training –**none.
• **License/Certification –** N/A