Patient Access Rep- FT- 1702

## Patient Access Rep- FT 1702

**Job Summary:**

Primarily responsible for providing effective customer service for all internal and external customers by utilizing excellent, in-depth knowledge of hospital admissions and outpatient services.

**Essential Values-Based, Leadership and Management Competencies:**

Demonstrates competencies in line with the five core values that are the foundation of all activities performed by employees in order to achieve the Mission of Artesia General Hospital.

• **Servant Leadership:** Demonstrates competence in serving others and prioritizing their needs.
• **Excellence:** Demonstrates competence in striving for the highest quality in all aspects of work.
• **Respect:** Demonstrates competence in respecting others and valuing their contributions.
• **Virtuousness:** Demonstrates competence in maintaining high ethical standards and integrity.
• **Innovation:** Demonstrates competence in embracing new ideas and technologies to improve healthcare.
• **Community:** Demonstrates competence in fostering a sense of community and collaboration.
• **Education:** Demonstrates competence in promoting continuous learning and development.

**ESSENTIAL FUNCTIONS:**

• - Interview patients to obtain insurance benefits, proof of coverage and pre-certification/authorization for inpatients, surgical patients and required outpatients.
• Registers outpatients and prepares proper documentation for outpatient procedures where applicable.
• Processes inpatient admissions and prepares proper documentation for services where applicable.
• Accepts patient payments and records appropriately.
• Greet and assist patients and visitors in a manner consistent with Hospital customer service guidelines.
• Advise patients regarding insurance coverage and estimate patient’s responsibility.
• Inform patients of available sources of assistance from outside public and private agencies or refer patient to financial counselor.
• Obtain verification of insurance coverage and benefits payable from insurance companies or other third party payers.

**ADDITIONAL RESPONSIBILITIES**

• Perform other functions as required.

**KNOWLEDGE/SKILL/ABILITIES:**

• Basic computer knowledge
• Basic medical terminology
• Good typing skills

**AGE-RELATED COMPETENCIES:** Demonstrates the basic knowledge and skills (cognitive, technical and interpersonal) necessary to identify age-specific patient needs appropriate for all age groups.

**Information Management:** Treats all information and data within the scope of the position with appropriate confidentiality and security.

**Risk Management/Quality Management/Safety:** Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

**ENVIROMENTAL CONDITIONS:** Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.

## Qualifications

**MINIMUM POSITION QUALIFICATIONS:**

• **Education** – High school diploma or equivalent.
• **Work Experience –** Customer service experience preferred, good communication skills required.
• **Training** – N/A
• **License/Certification** – N/A