Customer Service Rep

## Customer Service Rep
**ESSENTIAL DUTIES AND RESPONSIBILITIES:**

• Prepare service and production part orders based on customer requests.
• Receive customer calls and record issues into the database and initiate corrective action plans.
• Input sales information into various systems.
• Having the ability to work in a fast paced, stressful environment.
• Having the ability to deal with upset and demanding customers or field crews.
• Work directly with Engineering to determine errors and resolve field issues.
• Receive calls from building installers regarding job site part components or building drawings.
• Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.
• Respond to customer information requests collaborating with other departments for appropriate responses.
• Answer incoming phone calls and routing the caller to the appropriate person or department.
• Other duties as assigned.

## Qualifications
**QUALIFICATIONS:**

• Functional knowledge of building plans a plus.
• Must be computer proficient and able to multi-task.
• Should be organized and able to communicate professionally.

**EDUCATION AND EXPERIENCE:**

• HS diploma or GED required; associates degree preferred
• 2+ year of customer service in related industry
• Experience in construction industry