Evening Closing Manager - Lopezville

## Description
**Job Purpose:**

• To oversee and manage all aspects of the grocery store's closing operations, ensuring efficient and effective procedures are followed, maintaining a high level of customer service, and maximizing profitability during closing shifts.

**Key Responsibilities:**

• Supervise and coordinate the activities of closing staff, including cashiers, stockers, and cleaning crew, delegating tasks and providing guidance as needed.
• Ensure all closing procedures are followed accurately and efficiently, including cash handling, register reconciliation, inventory control, and security protocols.
• Monitor and maintain store cleanliness and appearance, ensuring shelves are stocked, aisles are clear, and the store is presentable for the next business day.
• Address customer inquiries and resolve complaints in a professional and courteous manner, ensuring customer satisfaction.
• Manage and control shrink, waste, and other expenses associated with closing operations.
• Enforce safety regulations and procedures, ensuring a safe working environment for all employees.
• Train and develop closing staff on store policies, procedures, and customer service standards.
• Communicate effectively with the opening management team to ensure a smooth transition between shifts.
• Conduct regular inventory checks and report any discrepancies to management.
• Monitor and maintain proper temperature control for perishable goods.
• Oversee the proper disposal of waste and recycling materials.
• Ensure all equipment is functioning properly and report any maintenance needs to management.
• Complete all required paperwork and reports accurately and on time.
• Perform other duties as assigned by management.

## Qualifications
**Required Education:**

• High School Diploma or equivalent; Bachelor's Degree in Business Administration, Management, or a related field preferred.

**Required Experience:**

• Minimum of 2 years of experience in grocery retail management, with a focus on closing procedures.
• Proven experience in managing a team of 5 or more employees, including scheduling, training, and performance management.
• Demonstrated ability to effectively manage inventory levels, minimize shrink, and maintain store cleanliness and safety standards.
• Experience with point-of-sale (POS) systems, cash handling procedures, and financial reporting.
• Experience in implementing and enforcing company policies and procedures.
• Experience in handling customer complaints and resolving conflicts effectively.

**Required Skills and Abilities:**

• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Ability to work independently and as part of a team, demonstrating initiative and problem-solving skills.
• Thorough understanding of grocery store operations, including receiving, stocking, and merchandising.
• Knowledge of food safety regulations and procedures.
• Ability to perform physical tasks such as lifting, bending, and standing for extended periods.
• Proficiency in basic computer applications, including Microsoft Office Suite.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required to oversee closing operations.
• Strong analytical and decision-making skills, with the ability to analyze data and identify areas for improvement.
• Excellent customer service skills, with a commitment to providing a positive shopping experience.
• Ability to maintain a professional demeanor and appearance at all times.
• Ability to handle confidential information with discretion.
• Ability to adapt to changing circumstances and handle unexpected situations effectively.
• Commitment to upholding company values and promoting a positive work environment.
• Bilingual (Spanish/English) preferred

• **Required Certifications:**
• -Food Handlers Certification - Manager Certification (valid 5 years) **(required)**
• -Texas Alcohol Food Beverage Commission (TABC) **(required)**