Member Relations Supervisor

## Member Relations Supervisor Job Posting

We are seeking a dedicated and experienced **Member Relations Supervisor** to oversee daily branch operations and ensure exceptional service delivery to our members. This position plays a key leadership role in maintaining operational efficiency, supporting team development, and promoting a positive member experience within the service center.

The ideal candidate is a strong communicator, team-oriented leader, and service-focused professional with experience in financial institution operations, member/customer service, cash handling, and loan processing. This role coordinates, schedules, and supervises employees engaged in member service functions while ensuring compliance with established policies, procedures, and service standards.

**Key Responsibilities:**

• Supervises and supports Member Relations Associates, Officers, and Specialists
• Creates team member schedules to ensure adequate staffing and excellent member service
• Assigns duties and reviews work for accuracy and compliance
• Resolves member concerns and operational issues
• Conducts team member evaluations and assisting with hiring, promotions, training and development
• Ensures efficiency and standardize procedures among team members
• Reviews and processes remote deposit capture through Vertifi and Epysis
• Creates ATM/Debit/Credit Cards through Card@Once and maintaining inventory
• Updates member information in Client and PEMCO systems
• Assists with operational reporting and departmental projects
• Promotes a professional, secure, and member-friendly service environment
• Maintains teamwork, morale, and effective communication among staff

## Qualifications

• High school diploma or GED required
• Minimum of three (3) years of progressive experience in member/customer service, cash handling, and loan processing within a full-service financial institution one year experience in supervisory capacity; or any equivalent combinations of education, training, and experience may be considered