Server- Wellington

## Description

### **Deliver More Than Service. Create the Kaluz Experience.**

At Kaluz, exceptional service is thoughtful, polished, and personal. Our Servers are ambassadors of the brand, creating memorable dining experiences through genuine hospitality, strong menu knowledge, attention to detail, and seamless execution.

The Server is responsible for providing attentive, knowledgeable, and personalized service while ensuring every guest feels welcomed, informed, and cared for throughout their dining experience. This role is ideal for hospitality professionals who thrive in an upscale, high-volume environment and take pride in delivering exceptional service.

**Job Responsibilities

Guest Service & Hospitality**

• Greet guests promptly and warmly, establishing a positive dining experience from the start.
• Present menus, explain features, and answer questions with detailed knowledge of food, wine, and cocktails.
• Take accurate food and beverage orders and enter them correctly into the POS system.
• Ensure timely and coordinated delivery of food and beverages to tables.
• Monitor guest satisfaction, anticipate needs, and resolve issues professionally.

**Operational Excellence**

• Follow Kaluz’s service sequence and hospitality standards.
• Work closely with runners, bartenders, and kitchen staff to ensure smooth service.
• Maintain cleanliness and organization of assigned sections and service stations.
• Handle guest payments accurately, following all cash handling and credit card procedures.
• Assist with opening and closing duties, including restocking and side work.

**Brand Standards & Teamwork**

• Uphold Kaluz’s image of professionalism, refinement, and consistency.
• Maintain knowledge of all menu items, ingredients, and preparation methods.
• Suggest food and beverage pairings to enhance the guest experience.
• Support teammates by helping other sections when needed.

## Qualifications

**Qualifications, Education, & Experience:**

To perform this job successfully, an individual must be able to perform each responsibility successfully. This person must present a neat appearance and have a warm, cheerful personality. Tact and good judgment are especially beneficial characteristics. This person must also possess the knowledge, skill, and ability to carry out the job responsibilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous serving experience in an upscale or high-volume restaurant preferred.
• Strong knowledge of wine, cocktails, and food pairings (training provided).
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.
• Professional appearance and demeanor in line with Kaluz’s standards.
• Flexible schedule, including evenings, weekends, and holidays.

**Physical Demands:**

• Must be able to stand and walk for extended periods.
• Frequent carrying and lifting of trays up to 25 pounds.
• Ability to move quickly and safely through crowded spaces.

**What We Offer**

• $10.98 + Tips per hour
• Employee Meal Discounts
• Part-time schedule
• Flexible scheduling
• Vision and dental benefits
• 401(k) eligibility after 12 months of service and 1,000 hours worked, subject to plan eligibility requirements
• Hands-on hospitality training and development
• Opportunity to build upscale dining experience
• Potential growth into other Front-of-House roles
• A professional, team-oriented environment focused on exceptional hospitality