Teller Walnut Ln, North Augusta, SC

## Description

**Pre-employment background checks, including criminal records, credit reports, and drug tests, will be required. Job offers are contingent on successfully completing all pre-employment background screenings. Applicants must complete all required sections of the application. Incomplete submissions will not be reviewed or considered.**

**Summary:**

Under the direction of the Branch Manager, Assistant Branch Manager or Front Line Service Supervisor, creates a positive and engaging member experience. Receives and processes transactions from natural person members, guests, business members, and fiduciary accounts with excellent member service. Promotes a positive image of the Credit Union both inside and outside the workplace.

**Essential Duties and Responsibilities:**

• Represents the Credit Union in a professional and courteous manner to members and potential members. Provides prompt, efficient, accurate, friendly service in the processing of transactions.
• Responsible for offering Credit Union products and services to current and potential members. Credit Union services are to be promoted using the “member benefit-based approach.”
• Fully complies with all SRP Credit Union policies, procedures, guidelines, and service standards, including but not limited to the Bank Secrecy Act, the Patriot Act and OFAC Policies.
• Responsible for referring, selling and cross-selling Credit Union products and services. Credit Union services are to be promoted using a member benefit based approach to aid members in obtaining their financial goals.
• Processes cash and check transactions in a fast paced environment while verifying proper endorsements and negotiability. Adheres to check acceptance policies, obtains proper approval when needed, and proactively acts to deter fraud. Processes all other types of teller transactions.
• Ask questions during interactions with members, employs excellent listening and communication skills effectively to uncover needs. Makes referrals to the appropriate contacts.
• Exhibits a positive can do attitude at all times and provides amazing member service.
• Advises members concerning Credit Union routine services and policies including explaining what the Credit Union is (Credit Union philosophy).
• Educates members on credit union online and mobile banking services that are a convenient method for members to conduct their business, at anytime from anywhere.
• Proofs work as it is posted to improve accuracy and reduce errors. Reconciles all transactions at the end of each day, including balancing all cash and checks.
• Serves as backup and relief for other Tellers at different locations when needed.

Possesses excellent communication skills including speaking clearly and concisely. Maintains a pleasant tone and demeanor at all times. Demonstrates active listening skills and quickly builds rapport with others to grow and maintain member relationships.

Demonstrates exceptional teamwork and potentially mentor’s new employees.

May backup Front Line Service Supervisor as needed.

Potentially cross-trained in some MSR areas to better assist our members.

• May be assigned other tasks by appropriate line supervision.

**Supervisory Responsibilities:**
There are no supervisory responsibilities with this position.
## Qualifications
**Education and/or Experience:**

• High school diploma or GED.
• 6 months -at least 1+ year of member/customer service and cash handling experience.
• Excellent math skills.

**Required Skills and Attributes**

• Authentic people skills (outgoing, friendly, approachable)
• Member- and mission-focused, with a passion for innovation and community impact
• Strong relationship-building skills
• Excellent written and verbal communication
• Active listening and ability to interpret information effectively
• Team player with a collaborative mindset
• Organized and detail-oriented
• Ability to multi-task and prioritize in a fast-paced environment
• Adaptable and flexible to changing situations
• Strong problem-solving and decision-making skills
• High level of initiative, creativity, and follow-through
• Self-motivated and proactive

**Technical Skills:**

• Proficient in Microsoft Office software **(Word, Excel, Outlook, PowerPoint)**
• Experience with **Symitar Episys Core Banking software or similar financial services systems (preferred)**
• Familiarity with cash handling systems (e.g., teller cash recyclers, cash counters)
• Basic accounting and balancing software knowledge
• Ability to use digital banking platforms (online and mobile banking tools)
• Experience with document imaging and scanning systems
• Knowledge of CRM software for member/customer interactions
• Proficient in email and calendar management tools
• Basic troubleshooting of office equipment (printers, scanners, vault systems)
• Awareness of security and fraud detection tools

**Physical Demands:**

• May be required to stand, use hands, and reach with arms.
• May be required to walk, stoop, kneel, or crouch; occasionally required to sit, climb, or balance.
• Must be able to lift to 25 lbs.
• Requires ability to communicate effectively in person, on the phone, and via digital channels.
• Vision requirements include close, distance, and peripheral vision, as well as depth perception and focus adjustment.