Transit Supervisor (eRide Ithaca)

## Help Launch Something New at TCAT!

Now Hiring a **Mobility-on-Demand (MOD) Transit Supervisor!**

Are you a natural leader who is energized by fast-paced environments and cares deeply about quality service and team support? We’re looking for a proactive and people-focused Supervisor to help launch and shape the future of our all-electric, mobility-on-demand transit service! Visit our [website](https://tcatbus.com/ieta/) to learn more about the Ithaca Electric Transportation Accessibility (IETA) project, expected to launch in Spring 2026.

This is not your average supervisor role! **You’ll be at the heart of a rapidly evolving service model, helping us rethink how public transit can better serve our community.**You’ll work with a diverse, dedicated team and every day will bring new challenges and opportunities to lead, learn, and grow.

**What You’ll Do:**

• Oversee daily operations and solve logistical challenges to keep MOD services running smoothly
• Supervise and support operators, ensuring safe, reliable service & great passenger experience
• Lead training efforts and collaboratively develop MOD program policies & procedures
• Monitor operator performance, provide timely feedback, & celebrate wins
• Ensure compliance with TCAT policies, DOT/DMV regulations, & NYS Article 19-A testing
• Be on-call to respond to service issues, coordinate with mechanics, & assist with emergency operations
• Represent TCAT and engage with the community at events and meetings

**Why Join TCAT?**

• We offer a truly supportive work environment where your leadership makes **meaningful impact on the community**.
• Opportunities to **grow your career** in public transportation.
• **Excellent benefits** including generous contributions to medical insurance as well as fully employer-paid dental, vision, life, and disability insurance.
• **Generous PTO**: vacation, sick time, paid holidays, floating holidays.
• Be part of a mission-driven team serving passengers and expanding our transit services in Tompkins County!

**Schedule:**

Service hours TBD, but will include night & weekend operations and on-call responsibilities

**Work Environment:**

This role blends office work with field supervision — you’ll be out & about supporting operators, attending community events, and making sure everything runs smoothly. Be ready for all kinds of weather and occasional lifting (up to 50 lbs).

## Qualifications

**Who We’re Looking For:**

• Supervisory experience – preferably in a transit or dispatch environment
• Strong, clear, consistent interpersonal communication & leadership skills
• Safety first mindset (and you have the clean driving record to back it up!)
• Flexible schedule, available to be on-call during night & weekend service hours
• Ability to think on your feet and be accountable for decision-making
• Comfort with technology and data - you’ll help track & analyze performance
• Collaborative spirit and a commitment to safety, service, and teamwork!

**Additional Details:**

• Must possess high school diploma or equivalent
• Formal training of one to two years in a technical or trade school, two years college coursework, or Associate's degree preferred
• 1-2 years of supervisory experience preferred; preferably in a collective bargaining environment
• 3 years of experience in a transit environment preferred
• 2 years of experience in developing and administering training programs
• Must possess good analytical and basic math skills
• Proficient with computer technology and experience with Microsoft Office Suite
• Must possess valid CDL-B driver's license (or obtain one as soon as eligible)
• Must possess NYS 19A examiner's certification (or obtain one as soon as eligible)
• Ability to communicate in a clear and concise manner both verbally and in writing; ability to establish and maintain effective working relationships with employees, management team, and passengers
• Ability to plan and assign work in an efficient and effective manner
• Ability to interpret policies and regulations and apply them in an appropriate manner
• Able to exercise good judgment with respect to employee and passenger welfare, and equipment safety
• Ability to work independently and as a part of a team
• As supervisor of “safety sensitive positions” is subject to periodic drug and alcohol screening