Billing System Analyst

## Description

**BILLING SYSTEM ANALYST I**

**JOB SUMMARY**

The Billing System Analyst I is responsible for analyzing billing related data for accuracy. This position reports directly to the Business Process Manager.

Under the leadership of the CIS Business Solutions Lead, the Billing System Analyst I works both independently and collaboratively to ensure the Company’s monthly billing is generated accurately and that all financial account transactions are processed according to Company procedures. The incumbent must maintain a professional image of the Company, prepare clear and accurate documentation, protect confidential information, and be available to work overtime when needed for emergencies, system issues, implementations, or planned assignments.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**

The Billing System Analyst I performs a variety of skilled functions, which may include but are not limited to the following:

• Review and validate meter read exceptions daily
• Review and correct billing exceptions daily
• Review and approve bills and letter files for InfoSend to print
• Calculate & process billing adjustments
• Process and balance payments, utilizing the OPEX scanner
• Process credit card payment returns
• Support divisions with payment and billing research
• Track payments for License Agreement accounts
• Work closely with sewer entities regarding monthly usage data files and invoices in accordance with applicable agreements.
• Provide support to Meter Readers for issues related to the meter reading software.
• Provide support to the Customer Service Representatives which includes, but is not limited to, payment research and billing analysis.
• Ensure Billing Analyst I process documents remain current and reflect established practices.
• Perform other duties as assigned by management.

## Qualifications
**EXPERIENCE, SKILLS, KNOWLEDGE AND PHYSICAL REQUIREMENTS**

Required

• High school diploma or equivalent.
• Demonstrated leadership, professionalism, dependability, flexibility, punctuality, integrity, and a collaborative team approach.
• Strong computer skills, including knowledge of Microsoft Office and Microsoft 365 functionality and document conversion.
• Ability to prepare clear written procedures, technical documentation, and business correspondence.
• Strong analytical, organizational, and problem-solving skills, with close attention to detail and accuracy.
• Strong written and verbal communication skills, with the ability to build productive working relationships with employees, management, vendors, external stakeholders, and the public.
• Ability to work independently with minimal supervision and exercise sound judgment.
• Must possess and maintain a valid, appropriate Arizona driver’s license with an acceptable driving record.

Preferred

• Experience in utility billing or knowledge of accounting principles is preferred.

**PHYSICAL REQUIREMENTS**
The physical requirements described here are representative of those that must be met to successfully perform the essential functions of this position:

• Ability to sit for extended periods while working at a computer workstation.
• Ability to frequently use hands and fingers for keyboarding and operation of office equipment.
• Ability to communicate effectively in person, virtually, and by telephone.
• Ability to occasionally lift and carry office materials weighing up to 15 pounds.
• Ability to perform routine office-related physical activities, including walking, standing, bending, reaching, and stooping as needed.