JobSpringLexAI Product Manager
TRUE NORTH LLC · East Liverpool - East Liverpool, OH 43920
About The Role
## Description
**Lex AI Product Manager**
**Position Summary**
The **Lex AI Product Manager** will lead the development, deployment, and continuous improvement of True North’s Lex AI platform, the company’s branded AI delivery system for internal productivity tools, franchise-system portals, and customer-facing AI assistants. This role reports directly to the **CEO** and is responsible for translating True North’s domain expertise, operating knowledge, franchise experience, and business process standards into practical AI agents that improve scalability, customer value, and operational efficiency.
Lex AI is not an LLM engineering platform. It is a domain expertise delivery platform. The Lex AI Product Manager will be responsible for building tools that help small business owners, franchisees, franchisors, and internal True North teams consume complex information in simple, practical, action-oriented ways. The role will work across bookkeeping, revenue cycle management, franchise operations, recruiting, marketing, onboarding, training, quality control, and customer support to ensure Lex AI becomes a scalable operating layer across True North.
**Reports To**
**Chief Executive Officer**
**Role Purpose**
The purpose of this role is to move Lex AI from a founder-led platform into a scalable product function. Lex AI has already been developed, branded, and initially trained by Founder and CEO Charles Bailey, with multiple custom portals and agents already built for franchise systems. The Lex AI Product Manager will add dedicated capacity to expand, organize, maintain, and scale the platform as True North grows its franchise system relationships, account manager team, and BPO service lines.
This position will own the day-to-day product roadmap for Lex AI, including agent development, portal creation, internal knowledge management, prompt refinement, user feedback, performance improvement, governance coordination, and integration with True North’s business units.
**Key Responsibilities**
**1. Lex AI Product Strategy and Roadmap**
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