SERVER

## Description

POSITION SUMMARY

Servers are responsible for serving meals to event guests and for creating an atmosphere of extraordinary hospitality, providing responsive, courteous, guest-centered service and anticipating their needs. Each team member is expected to assist when and where necessary during an event to ensure flawless execution. The Server will be expected to perform other duties as assigned to meet business needs.

ESSENTIAL DUTIES & RESPONSIBILITIES

Product

• Reviews menu, answers questions, and makes suggestions regarding food and service.
• Writes order on order card and relays order to kitchen/Event Chef and serves courses.
• Observes guests to respond to any additional requests and to determine when meal has been completed.
• Clears and resets tables at conclusion of each course.
• Restocks stationary display items in accordance to event needs and kitchen supply.
• Maintains clean and organized guest tables.
• Works in an efficient and timely manner.
• Observes safety and security procedures and reports an unsafe conditions to manager.
• Knowledgeable of event specifications, services, food and beverage.
• Adheres to all job relevant manuals, checklists, and standard operating procedures.

Inventory and Equipment

• Properly stores and handles inventory and equipment.
• Informs managers when inventory is low or non-existent.
• Informs managers when inventory and equipment is damaged or not working properly.
• Maintains cleanliness and organization in service areas and on floor.

Customer Service/Guest Interaction

• Informs manager of difficult or emotional customer situations.
• Responds promptly and courteously to customer needs.
• Solicits customer feedback to improve service.
• Responds positively and promptly to requests for service and assistance.

Employee and Management Interaction

• Establishes and maintains effective relations with both co-workers and managers.
• Balances teamwork and individual responsibilities
• Gives and welcomes constructive feedback.
• Puts success of team above personal interests.
• Actively participates in meetings when requested.
• Works cooperatively in group situations.
• Able and willing to fill in as needed, with or without request.

Communication and Professionalism

• Consistently adheres to CEG Mission Statement and Core Values.
• Expresses thoughts and ideas in written and/or verbal form and in a respectful manner.
• Exhibits good listening and comprehension skills; speaks clearly and audibly.
• Consistently adheres to company dress code.
• Consistently arrives for work and is on time, ensuring work/shift is covered when absent.

This job description is not intended to cover or include all of the tasks, duties or responsibilities that the employee may be required to perform. Job duties and responsibilities can change at any time with or without notice.

## Qualifications

ESSENTIAL KNOWLEDGE & SKILLS

Education: High school diploma or GED

Certificates/Licenses: RAMP Certificate required within 90 days of hire

Work Experience: 1 – 3 months related experience and/ or training

Mathematical: Ability to add and subtract two digit numbers and to multiply and divide with 10;s and 100’s.

Reasoning: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Freedom from illegal use of drugs and freedom from use and effects of use of drugs and alcohol in the workplace.

PHYSICAL DEMANDS & WORKING ENVIRONMENT

(Frequency of mobility, lifting, climbing, standing, siting, reaching, speaking, vision, color vision, outdoors/indoors, noise level, fumes/odor, chemical exposure or any other environmental hazards)

• Prolonged periods of standing, climbing/balancing, stooping/bending.
• Ability to lift a maximum of 50 lbs.
• Requires ability to communicate clearly and concisely using the English language with guests.
• Ability to sustain long periods of loud noise and vibrations
• Use of color vision and vision.
• Ability to work in an outdoor environment including exposure to varying weather conditions such as heat, cold, rain, or snow.