Customer Service Representative (81501)

## Description
This is a Full-Time contract position (12 months) with possible extension.

Customer Service Representative

**Who We Are**

You will be working for an innovative supplier of industrial products and services that produce Best-in-Class cost savings for our customers. These solutions include: Integrated Supply Chain Management, Production Cutting Tool Reconditioning, Industrial Vending, Custom Value Added Solutions, Information Technology and Product Engineering. Founded in 1958, we grew to be the largest cutting tool reconditioning firm in North America. Our customers include the largest aerospace and defense contractors in the industry and major manufacturers in the power generation, fluid control and transportation markets. US Tool Group has been committed to providing quality products and outstanding service, supported by the uncompromising dedication of our employees.

**Salary:** **$60,000 – $65,000** per year, based on experience and qualifications, plus a comprehensive benefits package and RRSP program.

**If you have**

• Passing Buyers Training
• Problem solving skills
• Actively seeking and documenting conversion opportunities to move spend to USTG preferred suppliers with documented successes
• Understanding of purchasing process
• Understanding of departmental touch points in order flow
• Comprehensive understanding of suppliers and products offered
• Positive Attitude with excellent customer service skills
• Strong attention to detail, recognize and report issues
• Awareness of NDA's and confidential information (customer prints / special pricing)
• Ensures that agreements are executed that protect the organization, and ensures that no information is disseminated without proper controls. Limits the flow of information internally and externally for confidential subject matter. Files intellectual property documents to secure rights, if necessary.

**A typical day may look like this**

• Customer Service Role – Quote request from customer, deliver, general inquiries from customers
• Supplier RFQ’s
• Customer Quote/Order Entry
• Determine Supplier/Source
• Initiate Blanket POs
• Create Part Numbers Spot buy
• Main contact for customers
• Discrepancies
• RMA’s – Both sides/ Supplier and internal
• Expediting
• Applies total cost analysist to purchasing decisions

• **Education**
• High school – Mandatory
• Post-secondary education preferred (CEGEP, college diploma, or equivalent). Equivalent combination of education and customer service experience will also be considered.
• **Why join us?**

• Stable full-time position in a well-established and growing North American organization
• Personal and professional growth with opportunities for advancement within the company
• Good benefits package including RRSP, dental, and extended health care
• Supportive and structured team environment
• Training provided to ensure success in the role
• Paid holiday and paid time off accrual
• Weekly Pay

**Physical Requirements:**

• Ability to perform the essential functions of the job, with or without reasonable accommodation

US Tool Group is committed to employment equity and fostering an inclusive, diverse, and respectful workplace. We welcome applications from all qualified individuals, including women, Indigenous Peoples, persons with disabilities, members of visible minorities, ethnic minorities, and individuals of all gender identities and expressions. Reasonable accommodation is available upon request throughout the recruitment process in accordance with applicable human rights legislation. For more information or to request reasonable accommodation during the recruitment process, please contact the Human Resources Department at **573-431-3856.**