Program Assistant, PSP

## Description
**Title**

Program Assistant, PSP

• **FLSA-Classification**
• Non -Exempt
• **Salary**
• 45,000
• **Reports to**

PSP Director

**Location**

337 Alexander Avenue, Bronx NY 10454

**Program**

Post-Secondary Pathways Program

**Date**

November 8, 2024

• **Summary**
• East Side House Settlement (ESH) is a community resource in the South Bronx that cares for the individuals, families, and
• communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive
• services. ESH’s Post-Secondary Pathways (PSP) program aligns with our mission by providing high quality young adult
• career development services on-site at partner schools and local community centers.
• The Program Assistant will provide administrative and clerical support to the Education Department at Post-Secondary
• Pathways Programs, under the supervision of the Education Manager, PSP and Director of PSP. The Program Assistant is
• responsible for managing and entering program data and outcomes into funder databases, supply procurement, and
• logistics for GED testing for the education department. This role involves working closely with leadership to track
• progress, problem solve issues, and develop systems to strengthen program performance. The Program Assistant is a key
• position in ensuring productivity and performance.
• **A successful candidate will display the following characteristics:**

• Commitment to mission and goals of East Side House Settlement
• Ability to work cooperatively with peers, strong communication skills.
• Strong analytic, problem-solving, and organizational skills.
• Displays initiative and ability to work on pressure and deadlines.
• Excellent interpersonal and communication skills.
• Ability to multi-task and follow-through on short- and long-term assignments.

**Primary Functions**

Duties and Responsibilities include, but are not limited to, the following

• Assist participants with the completion of membership and enrollment applications and making necessary

referrals to relevant service areas for additional support/assistance

• Provide administrative support to Education Manager, Instructors and Director.
• Prepare classroom materials and activities corresponding with students’ needs, abilities, and interests; assists

• Instructors in setting up/maintaining the classroom environment for GED, ESOL and education-related workshop
• participants

• Manage participant outreach and engagement activities using a prioritized list of potential and current students
• Serve as the Data Manager for the participant database and/or tracking spreadsheets and assure that all pertinent

data relating to student services is accurately and timely reported.

• Ensure all participant files (physical and electronic) are up to date and in accordance with organizational and

funding source requirements.

• Participate in Program Improvement Team (PIT) that will meet regularly to assess and review program data and

recommend changes.

• Maintain department efficiency by planning and implementing office systems, layout and equipment

• procurement, maintain and replenish inventory, checking stock to determine inventory levels, and anticipate
• needed supplies.

• Work with program staff to place purchase orders for supplies, equipment, and food.
• Provide guidance to students in establishing and pursing educational goals, review and document progress on a

regular basis.

• Prepare and submit weekly, monthly, and quarterly reports to appropriate staff
• Assist in the pre- and post-testing of students as well as administer unit tests and quizzes to ensure learning.
• Develop and maintain productive relationship with relevant funder counterpart, attend trainings as assigned.
• Answer telephone, route calls, and take messages; Provide excellent customer service and client assistance.
• Table at partner events; do outreach in informal gathering places within NYCHA housing developments, such as

sitting areas and playgrounds

• Participate in relevant departmental meetings, trainings, case conferences, workshops and events; Coordinate or

assist in planning for events such as community meetings, block parties, health fairs and local business fairs
**Other Duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or
responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with
or without notice.
## Qualifications
**Required Skills/Experience**

• High school diploma or GED, AA degree in human service-related field a plus.
• Bilingual Spanish preferred
• Excellent verbal and written communication skills
• Ability to work with a culturally diverse population, Experience with grassroots information dissemination

strategies. Previous outreach experience in urban communities helpful.

• Knowledge of, and familiarity with, institutions and people from the overall Mott Haven section of the Bronx

highly preferred.

• Must be self-directed and organized.
• Basic computer skills necessary.
• Strong computer skills and technological experience including Microsoft Office (Word, Teams, etc.) Google Suite

• (Google Classroom, Docs, and Sheets) and similar programs
• **Competencies**

• Problem Solving/ Analysis
• Communication Proficiency
• Customer Service
• Public/Community Relations
• Teamwork Orientation

• **Expected Work Schedule**
• This role is a Full time position expected to generally work Monday through Friday, 9 a.m. to 5 p.m. Hours subject to
• change based on ESH's needs.
• **Required Clearances**
• COVID Vaccine – As a recipient of Federal, State, and local funds, all staff are expected to be fully vaccinated or able to
• obtain vaccination before their start date
• **Supervisory Responsibility**
• None.
• **Work Environment**
• Business casual. This job operates in an office environment. This role routinely uses standard office equipment such as
• computers, phones, photocopiers, filing cabinets and fax machines.
• **Travel**
• Minimal expected for this position.
• **Physical Demands**
• The physical demands described here represent those that an employee must meet to successfully perform this job's
• essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. This role is
• generally a sedentary role; however, some sorting/filing is required. Requirements include the ability to lift files, open
• filing cabinets and bend or stand on a stool as necessary. Reasonable accommodations that allow a candidate to meet the
• requirements of the position will be considered.
• **To Apply**
• To be considered for a position with East Side House, visit our website: <https://www.eastsidehouse.org/careers/>
• **We are an Equal Opportunity Employer**
• **AAP/EEO Statement**
• ESH encourages people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be
• discriminated against based on any legally protected category, including sexual orientation or gender identity.
• EEO/AA/Vet/Disability Employer