Deposit Operations Specialist

## Description

**About Us**

Bank of Frankewing has been a trusted local financial resource, proudly serving our community with integrity and dedication. As a family-oriented institution, we prioritize building long-lasting relationships and creating a supportive work environment for our employees. With a legacy of service and commitment, we continue to provide personalized banking solutions that meet the needs of our customers and offer a great place to grow your career.

We’re seeking a **ROCKSTAR** **Deposit Operations Specialist**, who will play a key role in managing the day-to-day operational processes related to deposits at the bank. Ensuring efficient and accurate document processing, maintenance of customer information, and provide high-quality customer service to both internal and external customers. This role also involves supporting the operations team in achieving departmental goals and assisting with compliance-related tasks.

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**Key Responsibilities:**

• **Document Management:** Efficiently identify, scan, and index deposit documents into the FCM system, ensuring that each document is accurately linked to the correct customer and account.
• **Email Document Processing:** Manage and index documents received via the Deposit Operations email. Forward specific documents (e.g., debit card disputes, cash management forms, operational documents) to the appropriate personnel.
• **Customer Maintenance Review:** Regularly review deposit and customer maintenance forms in BNControl to ensure that account updates are completed correctly and all necessary information is provided.
• **New Customer Verification:** Review the daily New Customer Report to ensure proper documentation is included for customer due diligence (e.g., identification, address, email, citizenship).
• **Account Documentation Review:** Review daily customer maintenance reports to confirm that appropriate documentation is collected and that correct changes are made in HORIZON.
• **Safe Deposit Box Accounts:** Manage the review process for new safe deposit box accounts and related maintenance changes.
• **Exception Audits:** Maintain accurate audits for any discrepancies or missing documentation, ensuring that all records are up to date and compliant with internal policies.
• **Cross-Department Assistance:** Collaborate with other team members in the Deposit Operations department to ensure smooth operations and address any operational challenges.
• **Audit Report Preparation:** Assist in preparing monthly and quarterly audit reports for committee meetings, ensuring all information is accurate and up to date.
• **Compliance Training:** Stay up to date with required BSA (Bank Secrecy Act) Compliance training to ensure adherence to industry regulations and bank policies.

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• **Core Competencies:**

• **Customer & Team Interaction:** Demonstrate a friendly, courteous, and professional attitude when interacting with customers and colleagues, contributing to a positive work environment.
• **Confidentiality:** Handle all customer and employee information with the utmost confidentiality and in compliance with regulatory requirements.
• **Attention to Detail:** Maintain a strong focus on accuracy and quality in all aspects of the role, ensuring high standards of work are consistently met.
• **Efficiency & Productivity:** Consistently produce work that meets or exceeds performance expectations and adheres to deadlines.
• **System Proficiency:** Effectively use systems, tools, and resources to maximize potential and enhance job performance.
• **Technical Literacy:** Demonstrate competency in using applications and technologies essential for the role, including online tools, browsers, and digital communication platforms.
• **Adaptability & Feedback Acceptance:** Be receptive to feedback and redirection, applying it constructively to improve performance and workflows.

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• **Digital Skills:**

• **Productivity Tools:** Proficient in Microsoft Word, Excel, Outlook, and other digital tools required for the role. Comfortable with dual monitors, chat systems, screen sharing, and digital security precautions.
• **Internet Skills:** Skilled in using the internet, online forms, search engines, and digital tools to access, manage, and share information efficiently.
• **Application Learning:** Willingness and ability to quickly learn new applications and technologies as they are introduced.

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## Qualifications

**Education and Experience:**

**Education:** High school diploma or equivalent required.

**Experience**: 1-2 years of experience in banking or a related field preferred. Alternatively, equivalent experience and education will be considered.

**Knowledge**: Familiarity with banking operations, document management systems, and regulatory compliance requirements is a plus.

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**Why Join Us?**

Be part of a mission-driven organization that makes a difference.

ork alongside dynamic leaders and visionary board members.

Enjoy opportunities for professional growth and development.

Join a trusted, community-oriented institution with a legacy of 103 years in banking.

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**Ready to Join Our Team?**

If you’re ready to take on this pivotal role and make an impact, we’d love to hear from you! Please send your resume and a brief cover letter explaining why you’re the ROCKSTAR we need to [[email hidden]](mailto:[email hidden]).