Quality Assurance Associate - Day & Employment (6344)

## Description

**Classification:** Full-Time/Non-Exempt

**Department:** Administration

**Reports to:** Director of Quality Assurance

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**Position Summary**

The **Quality Assurance Associate – CBDS & Employment Services** supports the Director of Quality Assurance in ensuring compliance, quality, and continuous improvement across Community-Based Day Supports (CBDS), Supported Employment, and other day and employment services.

This position focuses on certification readiness, person-centered service delivery, and compliance with Department of Developmental Services (DDS) regulations while partnering with program leadership to improve quality outcomes.

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**Essential Responsibilities**

**1. Compliance & Certification Auditing**

• Conduct routine audits of CBDS and employment programs to assess compliance with:
• DDS certification standards and indicators
• Service documentation requirements, including:
• ISP implementation
• Data collection
• Attendance records
• Billing alignment
• Agency policies and procedures
• Review documentation for accuracy, completeness, and consistency.
• Identify compliance deficiencies and support the development of corrective action plans.
• Track corrective actions and verify completion.

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• **2. Quality Improvement & Outcomes Monitoring**

• Analyze audit findings, program performance, and individual outcomes, including:
• Community participation
• Employment goals
• Skill development
• Identify trends and opportunities for improvement.
• Support the development and implementation of quality improvement initiatives.
• Monitor progress toward key performance indicators (KPIs) and certification standards.

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• **3. Service Delivery & Person-Centered Review**

Review services to ensure alignment with

• Individual Support Plans (ISPs)
• Person-centered goals and outcomes
• Meaningful day and employment expectations

Additional responsibilities include

• Evaluating documentation of progress toward goals.
• Reviewing evidence of community integration.
• Identifying gaps between planned services and actual service delivery.

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• **4. Incident Review & Risk Monitoring**

• Review incident reports related to Day and Employment Services.
• Ensure incidents are:
• Documented accurately
• Addressed promptly
• Compliant with DDS requirements
• Identify trends involving:
• Attendance concerns
• Safety issues
• Community-based risks
• Support follow-up activities and risk mitigation efforts.

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• **5. Certification & Survey Readiness**

• Prepare programs for DDS certification reviews.
• Conduct mock certification audits and readiness assessments.
• Provide guidance regarding:
• Documentation expectations
• Certification indicators
• Assist with gathering documentation and responding to survey findings.

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• **6. Training & Technical Assistance**

Provide training and coaching to CBDS and employment staff on

• Documentation requirements
• Data collection standards
• Person-centered service delivery
• DDS certification requirements

Additional responsibilities include

• Identifying training needs in collaboration with Quality Assurance leadership and operations.
• Supporting continuous staff development.

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• **7. Collaboration & Communication**

• Partner with Program Directors, Assistant Directors, and employment staff to resolve compliance concerns.
• Participate in:
• Program meetings
• Quality Assurance reviews
• Interdisciplinary team meetings, as needed
• Communicate audit findings, trends, and recommendations clearly to leadership.

## Qualifications
**Preferred Education**

• Bachelor's degree in Human Services or a related field.

**Experience**

• 3-5 years of experience in CBDS, day habilitation, or employment services within DDS-funded programs.

**Knowledge**

• DDS certification standards for CBDS and Employment Services
• Individual Support Plan (ISP) development and implementation
• Data collection and outcome measurement

**Skills**

• Strong analytical and problem-solving abilities
• Excellent organizational skills