CALL CENTER OPERATOR

## Description
**Patient Support – Connect, Schedule, and Care!**
We’re looking for a **Call Center Operator** to do more than answer calls—they schedule appointments, assist patients, and support providers every day.
**What You’ll Do:**

• Answer calls, schedule appointments, and coordinate care across Family Practice, Pediatrics, and OB/GYN
• Assist patients with portal registration, refill requests, and general questions
• Route calls, take messages, and provide personalized support to patients and providers
• Ensure accurate patient information and maintain HIPAA compliance
• Support staff with scheduling overflow and special patient needs

**Knowledge, Skills, & Abilities:**

• Comfortable using multi-line phone systems
• Bilingual (English/Spanish) preferred, but not required
• Computer literate, organized, and able to thrive in a fast-paced environment

**Education & Experience:**

• High School diploma or equivalent
• Experience using multi-line phone systems

• **Compensation:**
• $16.50/hour flat + **opportunity for bonus if call metrics are met or exceeded**
• **Why You’ll Love Working Here:**

• **Great Company Culture** – supportive, collaborative team
• **Work/Life Balance** – work stays at work!
• **Time Off** – 2 weeks PTO, 10 paid holidays, and sick time
• **Health Benefits** – medical (HSA/FSA), dental, vision, life, short- & long-term disability
• **Future Planning** – 403(b) retirement plan

This role is perfect for someone who **loves helping patients** and being the friendly, reliable link between patients and providers.