Service Coordinator (2200)

## Description
**Service Coordinator**

Position Summary

• As the first point of contact for Workforce Solutions Gulf Coast customers, the
• Service Coordinator plays a key role in ensuring a seamless and supportive
• experience for customers entering the Workforce Solutions career office and
• utilizing the resource room. Positioned at both the office entry and within the
• resource area, the Service Coordinator helps customers navigate available
• services, use self-service technology, and access tools for job search and career
• exploration. This role contributes to overall service flow, technology access, and
• customer readiness by maintaining an organized environment and providing
• hands-on guidance.

Key Responsibilities

• Greet and direct customers upon entry, identifying service needs and

assisting with navigation of the career office.

• Provide resource room support, helping customers use computers, printers,

scanners, and workforce tools (e.g., <WorkInTexas.com>).

• Assist with resume printing, job application processes, and accessing labor

market information.

• Ensure proper customer check-in and documentation in systems such as

<WorkInTexas.com>.

• Distribute program brochures, forms, and materials related to workforce

programs, orientations, and events.

• Maintain the functionality and cleanliness of resource room equipment and

materials.

• Monitor customer flow and technology use, offering assistance to ensure

meaningful participation in self-service activities.

• Collaborate with Career Office staff to support appointments, workshops,

and referrals.

• Document customer interactions accurately to maintain data integrity and

compliance with service requirements.

• Assist with logistics and setup for in-office events, orientations, or hiring

fairs as needed.
## Qualifications

Preferred Qualifications

• High school diploma or GED required; associate degree preferred.
• One year of experience in customer service, administrative support, or help

• desk role, preferably in a workforce development or public service
• environment.

• Familiarity with computers, common web-based applications, and office

equipment.

• Ability to communicate clearly and effectively with diverse populations.
• Strong problem-solving, multitasking, and interpersonal skills