Maintenance Technician (2307)

## Description

**Job Overview**

The Facility Maintenance Technician position is characterized as an integral part of the daily operations of the facilities department as well as the agency. As the first point of contact for the facility department work in the field, this individual sets the tone for a positive effective encounter for facilities services. This supports our core values by being responsive to our client’s request and needs. The position also responds to the ever-changing needs of the agency and facilities department. This individual works respectively with all levels of internal management and staff, as well as outside clients and vendors.

**Core Duties and Responsibilities**

• Answer all calls, texts, and emails on company phone or tablet.
• Follow Guidelines for checking in and out with Dispatch through-out the day.
• Complete Work Order Tickets in a timely manner (1-3 days) and notify dispatch of any delays (i.e.: Parts Ordered) to give an estimated time for completion.
• Inform Dispatch and the Customer of any delays as to keep all involved up to date on any Work Order Tickets that maybe delayed for unforeseen problems.
• Complete reports: On Call, Expense, Vehicle Inspection, Evaluations, WeConnect Forms and Work Order Tickets by their due dates.
• Use an On Call phone and all apps associated with the On Call phone.
• Learn all Emergency contacts associated with BakerRipley Facilities department.
• Responds to facility related issues and emergencies as needed and coordinates an appropriate response according to established agency and department guidelines.
• Assist (as requested) in conducting quarterly inspection of facilities and meets with on-site program management to identify safety and maintenance concerns and coordinate necessary actions.
• Ensures adherence to safe work practices which comply with all company procedures and policies of BakerRipley Successfully complete routine safety trainings and programs.

**Additional Information**

This position is considered essential staff and will be on call to respond to facility emergencies 24 hours a day / 7 days a week unless on approved vacation. The employee will be issued a cell phone for this purpose and must reply to emergency calls within 15 minutes of the initial call. Emergency response includes both (short-term)

• Intermittent events and participation as a key member of the agency’s Disaster Recovery Plan to support the restoration of the agency’s operations in the event of a disaster.
• Assist with projects and events as assigned by the Facilities Management team.
• Must know the general Houston region geography and the ability to navigate its primary roadway systems
• Ability to communicate well with others, take direction and work as a team.
• Meet ongoing requirements to learn new tech systems and devices through online classes and Facilities training.

## Qualifications
**Education and/or Experience**
One year certificate from college or technical school; or two to five years related experience and/or training; or equivalent combination of education and experience.
**Certificates, Licenses, or Registrations**
Valid Texas driver’s license
**Knowledge, Skills, and Abilities**

• Beginner proficiency in Microsoft word
• Strong verbal and written communication skills
• Problem solving skills
• Detailed knowledge of maintenance tools and equipment
• Good customer service skills
• Working knowledge and working proficiency of commercial building system components and function, related to building repairs, replacement and maintenance.
• Ability to handle multiple tasks, meet deadlines, work under pressure and maintain confidentiality in regard to all company operations.