Support Services Division Captain

## Support Service Division Captain

#### **SUMMARY**

In support of the university’s mission and objectives, the Captain of Support Services serves as a command-level administrator responsible for strategic leadership, operational oversight, regulatory compliance, communications systems, technology systems, records management, support services, and logistical operations of the Department of Public Safety.

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#### **Administrative Leadership and Compliance**

• Directs administrative support services and front desk operations to ensure effective customer service and operational efficiency.
• Directs and ensures institutional compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act.
• Assists with budget planning, purchasing oversight, and fiscal accountability for assigned operational areas.
• Prepares and reviews operational reports, statistical summaries, surveys, and administrative documentation.
• Directs departmental records management activities, including retention, release, and lawful destruction of records in accordance with applicable laws and retention schedules.
• Directs property and evidence management functions, ensuring compliance with legal requirements, chain-of-custody standards, and departmental procedures.
• Maintains departmental memberships and collaborative relationships with public safety, emergency management, and higher education professional organizations.
• Serves as a liaison between the university and external law enforcement, emergency management, municipal, and public safety agencies.
• Assists in the development, review, and implementation of departmental policies, procedures, directives, and operational standards.
• Serves as a Christian role model for administrators, faculty, staff, students, parents, and the university community.
• Maintains confidentiality and exercises discretion in handling sensitive information and records.

#### **Division Oversight**

• Directs the daily operations of the Communications Division.
• Directly supervises the PBA Card Manager, Clery Compliance Coordinator, and provides administrative oversight for division operations.
• Reviews and approves dispatcher schedules, staffing plans, and operational coverage needs.

#### **Training and Personnel Development**

• Manages dispatcher onboarding, field training, in-service training, and continuing education programs.
• Coordinates and approves communications-related training initiatives for departmental personnel and external stakeholders.

#### **Communications Systems and Technology**

• Directs CAD operations, dispatch procedures, communication protocols, and quality assurance initiatives.
• Oversee the operation, maintenance, and functionality of the university’s mass notification systems.
• Evaluates, recommends, and oversees communications-related software, hardware, and operational technologies.
• Maintains, programs, inventories, and monitors departmental radio systems and communication devices.
• Coordinates repair, maintenance, and operational readiness of emergency call boxes and related communications infrastructure.

#### **Access Control and Security Systems**

• Provides oversight for access control operations, electronic security systems, and key control management.
• Supervises the Access Control Specialist/Key Custodian position and related operational responsibilities.

#### **Technology, Surveillance, and Operational Support Services**

• Video Surveillance Operations
• Directs the operation and management of the university’s video surveillance systems.
• Oversees monitoring operations, video retrieval processes, evidence management procedures, system configuration, and alert management functions.
• Assists in developing camera placement strategies, operational coverage priorities, and surveillance policies.
• Coordinates user training and operational procedures related to surveillance systems.

#### **Technology and Systems Management**

• Researches, evaluates, and recommends public safety technologies, software platforms, security systems, and operational equipment.
• Assists with implementation, maintenance, upgrades, and lifecycle planning for departmental technologies and systems.

#### **Logistics and Inventory Management**

• Directs procurement, inventory management, issuance, accountability, maintenance, and replacement of uniforms, equipment, radios, supplies, and operational resources.
• Maintains inventory control systems to ensure operational readiness, accountability and fiscal stewardship.
• Conducts inspections and audits of departmental equipment and operational supplies.

#### **Operational Support**

• Coordinates logistical support and resource allocation for special events, emergency operations, and departmental initiatives.
• Manages purchasing activities and vendor relationships in accordance with university policies and budget guidelines.

#### **University Collaboration and Risk Management**

• Collaborates with university leadership and risk management personnel on safety initiatives, threat assessments, emergency preparedness planning, incident mitigation strategies, and institutional risk reduction efforts.

#### **Other Duties**

• Performs other related duties, special assignments, and emergency response functions as assigned or required.

## Qualifications
#### **EDUCATION**

• Bachelor’s degree in criminal justice, Public Administration, Emergency Management, Homeland Security, Business Administration, Information Technology, or related field; Master's degree preferred, or equivalent experience FEMA ICS/NIMS certification preferred.
• Clery Act compliance training/certification preferred.
• Project management, security technology, or emergency management certifications preferred.

#### **EXPERIENCE**

• Minimum of 5+ years of progressively responsible experience in public safety, law enforcement, campus safety, emergency communications, emergency management, security operations, or related field.
• Minimum of 3+ years of supervisory or command-level experience overseeing personnel, operations, or specialized support service functions.

#### **ESSENTIAL COMPETENCIES**

• **Customer Service Orientation** – Keeps internal and/or external key stakeholder(s), students, parents, faculty, staff and community partners in mind at all times.
• **Professionalism**– Displays a high level of professionalism, e.g. timeliness, reliability, communication, and work ethic.
• **Christ-first Faith** – Provides spiritual support to community members, including students, on their Christian faith journey.
• **Adaptable/Flexibility**– Ability to change or adjust to change.
• **Analytical Thinking & Decision Making** – Identifies and understands trends and/or issues, connects data points through analysis and logical conclusions/actionable strategies.
• **Attention to Detail**– Ability to efficiently and accurately focus on a specific task or number of tasks. Reviews details with a critical eye.
• **Business & Financial/Budget Acumen** – Demonstrates knowledge and understanding of financial concepts, accounting, marketing and organizational functions.
• **Change Management** – Ability to drive and implement change both internally and externally.
• **Confidentiality**– Maintains the necessary confidentiality and discretion required for the position.
• **Conflict Management** – Functions professionally and wisely during difficult conversations, while under stress, and while managing challenging situations.
• **Continuous Improvement**– Implement or brainstorm ways to optimize a process.
• **Creativity**– Ability to think creatively and design creative solutions to problems.
• **Develops Others**– Ability to promote continuous improvement within teams and/or individuals.
• **Effective Communication**– Expresses ideas and information in a clear and concise manner both verbally and in writing to convey clear, well-articulated messaging across a wide variety of audiences.
• **Establishes Trust** – Gains the confidence of others by actions and words that promote being honest, forthcoming, and vulnerable.
• **Leadership/Influence** – Ability to motivate, coach and develop others, as well as influence a group of people to achieve common goals, and implement university strategies. Strong supervisory skills.
• **Problem-solving** – Anticipates, evaluates, diagnoses, and resolves problems in a systematic and fact-based manner.
• **Project and Time Management**– Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• **Results Orientation & Accountability** – Takes accountability and identifies, executes and drives actions to consistently achieve desired results.
• **Self-development** – Grow one’s self-awareness, abilities, skills, and/or talent.
• **Strategic Mindset**– Ability to step out of the everyday details, view the situation from above and provide an objective perspective
• **Teamwork & Collaboration** – Creates a climate that fosters commitment to a common vision and shared values that promote cooperation and working together through trust and support of others both departmentally and cross-functionally.
• **Technology**– Strong aptitude to learn new technologies as department processes evolve.

#### **ADDITIONAL REQUIREMENTS**

• Must possess a valid U.S. driver’s license.
• Capacity to work outdoors in various weather conditions, including heat, cold, rain, or wind
• Ability to work non-routine hours during certain times of the year.
• Ability to sit for prolonged periods of time.
• Ability to traverse campus and stairs.
• Ability to lift/move objects up to 50 pounds.
• Overall physical fitness to perform outside product installation and carry out job responsibilities effectively.