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Senior Executive

Fa Ewjt Saasfaprod1 · Noida, Uttar Pradesh, India

Executive LevelExternal listingFull-time1 day ago

About The Role

  • US Mortgage

Handling inbound phone calls, chats, and emails from customers.

  • Assisting customers in finding resolutions on customer query/issues/concerns
  • Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
  • Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
  • Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines

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