MANUFACTURING CUSTOMER SERVICE REPRESENTATIVE

## Description

**About us**

Smalley is the global manufacturing leader of precision metal formed products – known for our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

**Why Smalley?**

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

**We Offer**

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
• Opportunities for career advancement and professional growth
• Ongoing learning and training and development opportunities
• Company and department led team-building activities and events

**Responsibilities**

• Provides accurate, valid and complete pricing and general order information by using the right methods/tools/processes and procedures
• Processes incoming purchase orders accurately and efficiently to includes accurate and thorough contract review including quality clauses, account setup and maintenance, coordinating wire procurement, quotations, checks & signs, and expedites, scheduling to provide accurate order acknowledgement dates, resolving order discrepancies before order processing as well as post order issues, keeping records of customer interactions and file documents for support of order processing
• Handles complaints, provides appropriate solutions and alternatives timely; follows up to ensure resolution
• Interacts and works closely with CSS teammates, CSRs, team leaders, supervisors and manager as well as interacts and consults with individuals from various other departments
• Effectively communicates with clarity and professionalism, ensuring that information is accurately conveyed and understood
• Builds sustainable relationships of trust through open and interactive communication with both internal and external customers
• Follows communication procedures, guidelines and policies
• Exhibits a high standard of integrity and dependability in all aspects of work, including conduct, attendance, appearance, and adherence to organizational policies
• Learns, follows, and upholds defined quality procedures, expectations, and standards to ensure maximum customer satisfaction and company efficiency

## Qualifications

• A high school or technical school degree; or one to two years related experience and/or training; or equivalent combination of education and experience
• Superior organizational, time management, prioritizing abilities to manage and complete multiple tasks and responsibilities throughout the day
• Extreme attention to detail, strong accuracy skills and can consistently operate at or above the required productivity & quality level

**Apply today and discover the opportunities that await you!**

A reasonable estimate of the base salary range for this role is $45,000 - $52,000. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.

**EEO/Affirmative Action** Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law.

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).

Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.