Training Team Member

## Description

The Nothing Bundt Cakes (NbC) Team Member plays a vital role in delivering joy to guests through exceptional service, quality bakery production, and a welcoming atmosphere. Whether engaging directly with guests, preparing delicious cakes, frosting, or maintaining a clean and organized bakery, this role is integral to the team’s success. A Team Member embodies NbC’s core values and ensures every guest has a memorable experience.

**Accountabilities/Duties:**

• Provide outstanding customer service, warmly greeting guests and assisting with orders in person and via phone.
• Maintain strong product knowledge to educate guests on NbC cakes, flavors, sizes, and complementary merchandise.
• Assist in the preparation, baking, frosting, and packaging of cakes following strict proprietary recipes and food safety guidelines.
• Ensure all food handling and sanitation standards comply with health and safety regulations.
• Operate bakery equipment such as commercial-grade mixers, ovens, and frosting tools with precision.
• Maintain an organized and clean bakery, including dishwashing, sweeping, mopping, and sanitizing workstations.
• Monitor inventory levels and notify management when replenishment is required.
• Work collaboratively with team members to uphold brand standards and ensure efficient bakery operations.
• Uphold strict adherence to dress code, personal hygiene, and operational procedures.

**Knowledge, Skills, and Abilities:**

• Excellent customer service and communication skills with a warm and positive attitude.
• Strong multitasking and organizational skills in a fast-paced environment.
• Ability to perform precise, repetitive tasks requiring continuous hand, wrist, and arm movement.
• Understanding of basic math and measurement units for accurate ingredient preparation.
• Capacity to lift up to 50 pounds and stand for extended periods.
• Ability to follow detailed instructions and work with minimal supervision.
• Experience in a bakery, restaurant, catering, or retail setting is a plus.

• **Core Values and Competencies:**
• **Servant’s Heart:**

• Puts the needs of the guest and team first.
• Demonstrates reliability, trustworthiness, and responsiveness.
• Acts with humility and empathy.

**Spirit of a Champion:**

• Takes initiative and ownership of responsibilities.
• Shows drive and passion for delivering excellence.
• Maintains a strong sense of urgency and upholds brand standards.

**Genuine Connections:**

• Engages warmly and authentically with guests and team members.
• Communicates openly, clearly, and respectfully.
• Builds positive, productive relationships.

## Qualifications
**Education, Certifications, and Work Experience Requirements:**

• Must be at least 16 years old (18 years old for certain roles such as baking, frosting and dishwashing).
• No formal education or experience required, but prior experience in guest service, bakery, restaurant, or retail is a plus.

**Work Availability:**

• Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on business demands.

Join our team and help us spread joy one delicious bite at a time!