Team Member (MultiBrands Cleveland Airport - Cleveland, OH)

## Description

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## Team Member – Airport Operations

**Fresh Dining Concepts, LLC**

**Location: Cleveland Hopkins International Airport (Multiple Locations)**

Fresh Dining Concepts is a leading franchisee of **GoTo Foods**, the franchisor for **Auntie Anne’s, Carvel, Cinnabon, and Jamba Juice**. We operate **multiple locations across the United States, including several high‑volume units at Cleveland Hopkins International Airport**, serving travelers every day. We are seeking energetic, dependable Team Members who thrive in fast‑paced airport environments.

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### Position Summary

The Team Member is responsible for the preparation, presentation, and service of **Auntie Anne’s, Cinnabon, and/or Jamba Juice products** while delivering outstanding guest service in an **airport setting**. This role also includes maintaining cleanliness, food safety, and operational standards while complying with **airport security regulations** and Fresh Dining Concepts, LLC policies.

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### Job Duties and Responsibilities

Include, but are not limited to

• Prepare dough, lemonade, butter, dips, Cinnabon items, yogurt, fresh fruit, smoothies, bowls, and juices following brand and airport food safety standards.
• Roll, twist, dip, shape, bake, blend, and package products efficiently in a high‑volume airport environment.
• Prepare specialty pretzels, Cinnabon products, and Jamba Juice smoothies and bowls to brand specifications.
• Operate ovens, warmers, blenders, and related equipment safely and correctly.
• Monitor ovens and product quality for correct bake times, temperatures, and presentation.
• Prepare drinks and bag orders accurately while adhering to TSA and airport safety requirements.
• Greet and serve airport guests professionally, recognizing time‑sensitive travel needs.
• Suggestively sell and upsell menu items to maximize guest satisfaction and sales.
• Operate POS systems accurately with minimal voids; handle cash and credit transactions responsibly.
• Serve samples in accordance with airport and brand guidelines.
• Set up, break down, clean, and sanitize equipment and workstations for opening and closing.
• Maintain strict compliance with food safety, sanitation, and airport security procedures.
• Wear airport‑approved uniforms and identification badges at all times.
• Maintain punctuality for scheduled shifts, including early mornings, evenings, weekends, and holidays.
• Follow all Fresh Dining Concepts, LLC policies and applicable federal, state, local, and airport regulations (OSHA, TSA, FDA, local health department, EEO, ADA).

## Qualifications

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### Required Qualifications

• 0–1 years of food service or retail experience.
• Ability to obtain and maintain **airport security clearance/badge** as required.
• Current food handler certification, or ability to obtain certification within required timeframes.
• Basic math, reading, and communication skills in English.
• Strong guest‑service mindset with a positive attitude and ability to work quickly and accurately.
• Flexible availability to meet airport operational hours.
• Ability to work effectively as part of a team in a fast‑paced environment.
• Compliance with all health, safety, sanitation, and airport security regulations.

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### Preferred Qualifications

• Previous experience in **airport food service** or high‑volume environments.
• Familiarity with POS systems, tablets, handheld devices, and retail technology.
• Understanding of food safety practices in regulated or secure facilities.

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### Job Requirements / Physical Demands

• Prolonged standing and walking; frequent bending, squatting, and repetitive hand and arm motions.
• Ability to lift 50+ pounds.
• Ability to work efficiently under pressure with time‑sensitive travelers.
• Agility and attention to detail in crowded or confined airport spaces.
• Ability to work early morning, late night, weekend, and holiday shifts as required by airport operations.
• Ability to clearly communicate in English for safety and operational purposes.
• Ability to evaluate food products by taste, color, and smell.

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### Age Requirements

• **Auntie Anne’s / Cinnabon Oven:** Minimum age 16 (freight elevator restrictions apply).
• **Auntie Anne’s / Cinnabon Mixer:** Minimum age 18.
• **Jamba Juice Equipment:** Subject to local and airport regulations.

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### Work Environment
This position operates in an **active airport terminal environment**, characterized by high guest volume, background noise, security procedures, and time‑sensitive service demands.
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*This job description is intended to describe the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements.*