Shift Manager (MultiBrands Cleveland Airport - Cleveland, OH)

## Description

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## Shift Manager – Airport Operations

**Fresh Dining Concepts, LLC**

**Location: Cleveland Hopkins International Airport (Multiple Locations)**

Fresh Dining Concepts is a leading franchisee of **GoTo Foods**, the franchisor for **Auntie Anne’s, Carvel, Cinnabon, and Jamba Juice**. We operate **multiple high‑volume locations across the United States, including several units at Cleveland Hopkins International Airport**, and are seeking experienced, motivated **Shift Managers** to support daily operations and lead teams in a fast‑paced airport environment.

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### Position Summary

The Shift Manager is responsible for overseeing day‑to‑day store operations during assigned shifts, ensuring exceptional guest service, product quality, food safety, and compliance with **brand standards, Fresh Dining Concepts policies, and airport security requirements**. This role includes supervising Team Members, supporting sales goals, and maintaining operational excellence in an airport setting.

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### Job Duties and Responsibilities

Include, but are not limited to

• Supervise and lead Team Members during assigned shifts to ensure smooth and efficient operations.
• Prepare and oversee the preparation of Auntie Anne’s, Cinnabon, and/or Jamba Juice products, including dough, lemonade, butter, dips, yogurt, fresh fruit, smoothies, bowls, and juices.
• Ensure all products meet brand standards for quality, taste, appearance, and food safety.
• Monitor and operate ovens, warmers, blenders, mixers, and other equipment safely and correctly.
• Assign tasks, manage breaks, and deploy staff effectively to meet airport traffic demands.
• Coach, motivate, and provide real‑time feedback to team members to promote performance and accountability.
• Ensure compliance with TSA, airport authority, health department, OSHA, and company regulations.
• Manage cash handling, POS transactions, shift counts, and basic inventory controls.
• Resolve guest concerns professionally, recognizing the time‑sensitive nature of airport travelers.
• Actively support suggestive selling and upselling to drive sales and improve check averages.
• Ensure opening and closing procedures are completed accurately, including cleanliness, equipment setup/breakdown, and security protocols.
• Maintain a clean, safe, and organized work environment at all times.
• Ensure all team members are in proper uniform and wearing required airport identification badges.
• Maintain punctuality and dependability for shifts, including early mornings, evenings, weekends, and holidays.
• Communicate effectively with other managers and leadership regarding staffing, performance, and operational needs.
• Uphold and enforce Fresh Dining Concepts, LLC policies and procedures.

## Qualifications

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### Required Qualifications

• 1–3 years of experience in food service or retail, with **supervisory or leadership experience preferred**.
• Ability to obtain and maintain **airport security clearance/badge**.
• Current food handler certification, or ability to obtain certification as required by local law.
• Strong leadership, communication, and problem‑solving skills.
• Ability to train, coach, and motivate a team in a fast‑paced environment.
• Proficiency with POS systems and basic cash‑handling procedures.
• Flexible availability to support airport operating hours.
• Ability to read, write, and communicate effectively in English.
• Compliance with all health, safety, sanitation, and airport security regulations.

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### Preferred Qualifications

• Previous experience managing or supervising in an **airport, travel plaza, or high‑volume environment**.
• Familiarity with multiple concepts/brands in a single location.
• Experience with inventory management, scheduling support, and performance coaching.
• Comfort using tablets, handheld devices, and retail technology systems.

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### Job Requirements / Physical Demands

• Prolonged standing and walking; frequent bending, squatting, and repetitive hand and arm motions.
• Ability to lift 50+ pounds.
• Ability to work efficiently under pressure with large volumes of guests.
• Ability to work in confined, busy, and noisy airport terminal environments.
• Ability to work extended or variable shifts, including weekends and holidays.
• Ability to evaluate food products by taste, color, and smell.
• Clear verbal communication skills for safety and operational purposes.

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### Age Requirements

• **Auntie Anne’s / Cinnabon Oven:** Minimum age 16 (freight elevator restrictions apply).
• **Auntie Anne’s / Cinnabon Mixer:** Minimum age 18.
• **Jamba Juice Equipment:** Subject to local and airport regulations.

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### Work Environment

This role operates within a **secure airport terminal environment**, characterized by high guest volume, security procedures, time‑sensitive service expectations, and continuous interaction with travelers.

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*This job description describes the general nature and level of work performed and is not an exhaustive list of all duties, responsibilities, or requirements.*