Multi-Store General Manager (Auntie Anne's Mall of America - Bloomington, MN)

## Description

**General Manager**

**Auntie Anne’s | Cinnabon | Carvel Ice Cream | Jamba**

**Fresh Dining Concepts**

**About Us**

Fresh Dining Concepts is the leading franchisee of GoTo Foods™, the franchisor of **Auntie Anne’s, Cinnabon, Carvel Ice Cream, and Jamba**. With locations across the United States, we are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.

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**Position Summary**

General Managers at Fresh Dining Concepts are responsible for the **overall operation, financial performance, people leadership, and execution of brand standards** for assigned locations. Managers may lead teams of **10–40 team members**, depending on concept and location.

Store Managers are expected to model and uphold our core leadership characteristics: **Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.**

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**Essential Duties & Responsibilities**

*Include but are not limited to:*

**Hiring & Staffing**

• Recruit, interview, hire, and retain team members who meet brand and company standards
• Ensure appropriate staffing levels to support business fluctuations and peak periods

**Team Development & Training**

• Train team members on product knowledge, service standards, policies, procedures, and sales techniques
• Conduct ongoing individual and group training
• Coach, counsel, and discipline team members as needed
• Build and maintain internal talent pipelines to support growth

**Operational Excellence & Quality Management**

• Analyze store performance and business practices to identify improvement opportunities
• Ensure accurate scheduling and timekeeping; audit labor records for compliance
• Communicate job expectations, performance goals, and brand standards
• Effectively marshal people, resources, and timelines to meet operational requirements

**Performance Management & Accountability**

• Plan, monitor, and evaluate team performance
• Complete performance reviews and recommend promotions and merit increases
• Promptly and objectively resolve team member issues and conflicts
• Address underperformance consistently and appropriately

**Team Culture & Engagement**

• Foster a positive, high‑performing store culture rooted in **Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)**
• Conduct monthly one‑on‑one meetings and quarterly team meetings
• Lead by example to inspire pride in the brand and the business

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• **Qualifications**

• High School Diploma or GED required; **BA/BS in Business or related field preferred**
• Minimum **2 years of successful management experience**
• Experience coaching and developing teams in a retail, restaurant, or hospitality environment
• Direct **P&L responsibility** experience preferred
• Ability to work flexible schedules, including nights, weekends, and holidays
• Experience supervising hourly, supervisory, and management staff
• Background or interest in **nutrition and wellness** a plus (especially for Jamba)
• Strong interpersonal, leadership, and financial management skills
• Proven analytical, problem‑solving, organization, and planning abilities
• Sound judgment, professionalism, optimism, and initiative
• Proficiency with computers and common software applications (Microsoft Office, email, etc.)
• Ability to communicate effectively in English (verbal and written)

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• **Leadership Competencies**
• **Managing Vision & Purpose**

• Build strong community relationships through local marketing and sponsorships
• Drive store culture, operational standards, and financial excellence
• Maintain a positive ownership mindset and full accountability
• Ensure consistent delivery of brand service promises, including **B.O.O.S.T.** principles where applicable

**Leading a Winning Team**

• Empower, motivate, and collaborate with team members and business partners
• Translate strategy into action through strong execution
• Demonstrate pride in brand leadership and support company initiatives

**Communication & Respect**

• Communicate clearly and effectively one‑on‑one and in groups
• Create an inclusive environment where team members feel valued
• Prepare clear, professional written communications

**Driving Results**

• Focus on guest satisfaction, quality, safety, and operational efficiency
• Continuously develop skills aligned with company goals

**Change Leadership**

• Adapt effectively to evolving business needs
• Lead change efforts through clear communication and action
• Adjust leadership style to support teams through change

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## Qualifications
**Job Requirements / Physical Demands**

• Must be **18 years of age or older**
• Prolonged standing, walking, bending, squatting, and repetitive hand/arm motions
• Ability to lift **50+ pounds**
• Ability to work in a fast‑paced, high‑volume environment
• Occasional extended hours, in compliance with state and federal laws
• Ability to effectively communicate safety and operational information in English
• Ability to evaluate products by taste, color, and smell

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• **Licenses & Certifications**

• Reliable transportation
• **ServSafe Certification required** (must obtain within 30 days if not current)
• Food Handler Permit as required by local regulations
• Compliance with all local health department requirements

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• **Work Environment**
• The work environment characteristics described are representative of those encountered while performing the essential functions of this job.
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• **This job description is not intended to be an exhaustive list of duties and responsibilities and may be modified at any time based on business needs.**