General Manager (Auntie Anne's Wellington Green Mall - Weillngton, FL)

## Description

General Manager

Auntie Anne’s | Cinnabon | Carvel Ice Cream | Jamba

Fresh Dining Concepts

About Us

Fresh Dining Concepts is the leading franchisee of GoTo Foods™, the franchisor of Auntie Anne’s, Cinnabon, Carvel Ice Cream, and Jamba. With locations across the United States, we are committed to operational excellence, brand integrity, and creating exceptional guest experiences. We’re growing—and we’re looking for talented leaders to grow with us.


Position Summary

General Managers at Fresh Dining Concepts are responsible for the overall operation, financial performance, people leadership, and execution of brand standards for assigned locations. Managers may lead teams of 10–40 team members, depending on concept and location.

Store Managers are expected to model and uphold our core leadership characteristics: Integrity & Trust, Ethics & Values, Customer Focus, and Action Orientation.


Essential Duties & Responsibilities

Include but are not limited to

Hiring & Staffing

• Recruit, interview, hire, and retain team members who meet brand and company standards
• Ensure appropriate staffing levels to support business fluctuations and peak periods

Team Development & Training

• Train team members on product knowledge, service standards, policies, procedures, and sales techniques
• Conduct ongoing individual and group training
• Coach, counsel, and discipline team members as needed
• Build and maintain internal talent pipelines to support growth

Operational Excellence & Quality Management

• Analyze store performance and business practices to identify improvement opportunities
• Ensure accurate scheduling and timekeeping; audit labor records for compliance
• Communicate job expectations, performance goals, and brand standards
• Effectively marshal people, resources, and timelines to meet operational requirements

Performance Management & Accountability

• Plan, monitor, and evaluate team performance
• Complete performance reviews and recommend promotions and merit increases
• Promptly and objectively resolve team member issues and conflicts
• Address underperformance consistently and appropriately

Team Culture & Engagement

• Foster a positive, high‑performing store culture rooted in Fun, Integrity, Belief, Excellence, and Results (F.I.B.E.R.)
• Conduct monthly one‑on‑one meetings and quarterly team meetings
• Lead by example to inspire pride in the brand and the business

## Qualifications

Qualifications

• High School Diploma or GED required; BA/BS in Business or related field preferred
• Minimum 2 years of successful management experience
• Experience coaching and developing teams in a retail, restaurant, or hospitality environment
• Direct P&L responsibility experience preferred
• Ability to work flexible schedules, including nights, weekends, and holidays
• Experience supervising hourly, supervisory, and management staff
• Background or interest in nutrition and wellness a plus (especially for Jamba)
• Strong interpersonal, leadership, and financial management skills
• Proven analytical, problem‑solving, organization, and planning abilities
• Sound judgment, professionalism, optimism, and initiative
• Proficiency with computers and common software applications (Microsoft Office, email, etc.)
• Ability to communicate effectively in English (verbal and written)


Leadership Competencies

Managing Vision & Purpose

• Build strong community relationships through local marketing and sponsorships
• Drive store culture, operational standards, and financial excellence
• Maintain a positive ownership mindset and full accountability
• Ensure consistent delivery of brand service promises, including B.O.O.S.T. principles where applicable

Leading a Winning Team