ROOMS INSPECTOR

## Description


The **Hilton Richmond Hotel & Spa/Short Pump** is seeking qualified candidates for the position of Rooms Inspector in our Housekeeping department. This is a great opportunity for hard working, detail-oriented candidates interested in a future with an industry leader in hospitality management.

The Hilton Short Pump is a flagship property of **Shamin Hotels,** Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags.

We offer a competitive salary and benefits package that includes medical, vision, dental, life insurance, short- and long-term disability and a 401k plan. We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

**Job Duties**

The job of the Rooms Inspector is to lead housekeeping teams, inspect rooms, ensure smooth operations of the department and work closely with the Executive Housekeeper and other hotel departments.

• Lead, train and supervise Room Attendants and Housepersons in a designated area to ensure all rooms and public areas meet established cleanliness and quality standards.
• Work with Executive Housekeeper, Housekeeping Supervisor and others to support the daily operation of the department, including opening/closing of the office, leading morning stand up meetings and communicating with the Front Desk.
• Assess room inventory, assign rooms for cleaning and inspect rooms.
• Verify and report status and/or discrepancies of rooms.
• Monitor linen rooms, carts and designated inventories.
• Coordinate with Engineering Department to ensure efficient maintenance and repair of items related to guest rooms and public areas.
• Perform Room Attendant, Houseperson or laundry duties as needed.
• Greet guests in a friendly and warm manner, answer their questions and address any issues with the team to ensure the guest’s stay is a positively memorable experience.

Shamin Hotels is proud to be an equal opportunity employer and welcomes applicants from all backgrounds. We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

## Requirements

The successful candidate will take pride in the great work done by themselves and their team, be service oriented and have an eye for detail.

• One year experience as a housekeeper or cleaner is required and room inspection or supervisory experience is highly desired.
• Must have strong guest service skills and be able to communicate clearly.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints.
• Time management skills and strong attention to details are critical.
• Must be discreet and able to maintain confidentiality.
• Physically able to move and/or operate large objects, such as housekeeping carts, suite furniture, large bags of linen, vacuum cleans and boxes of inventory.
• Ability to stand or walk for long periods of time and to lift up to 20 pounds frequently and up to 50 pounds on occasion with help.
• Must be able to work day-shifts, including weekends and some holidays.