AUTOMOTIVE SERVICE ADVISOR / WRITER

## SERVICE ADVISOR

Service Advisor

## Winner Ford / Hyundai | Dover, DE

### Deliver Exceptional Service. Build Lasting Relationships. Grow Your Career.

Winner Ford / Hyundai is looking for an experienced **Service Advisor** who thrives in a fast-paced dealership environment and enjoys helping customers while working alongside an elite team of certified technicians.

If you're organized, customer-focused, and ready to build a long-term career with a dealership that invests in its people and technology, we'd love to meet you.

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# WHERE YOU WIN

At Winner Ford / Hyundai, we're committed to delivering an outstanding customer experience—and that starts with hiring exceptional people. If you're looking for a dealership that offers modern facilities, industry-leading support, performance incentives, and opportunities to grow your career, **Winner Ford / Hyundai is the place for you.**

# State-of-the-Art Facility

• **Temperature-controlled shop**
• **Latest diagnostic equipment and technology**
• Work alongside **fully certified manufacturer-trained technicians**

### Earn More

• Competitive compensation
• **Performance-based bonus opportunities**
• **Manufacturer incentive and bonus programs**

### Work-Life Balance
We believe great employees perform their best when they have the time to enjoy life outside of work. Our scheduling and team approach support a healthy work-life balance.
### Career Growth

• Ongoing manufacturer training
• Professional development opportunities
• Supportive leadership invested in your long-term success

### Family Culture
At Winner Automotive, you'll become part of a team that values respect, collaboration, and integrity. We work together, support one another, and celebrate success as a team.
# THE DAY TO DAY
### Customer Experience & Relationship Management

• Serve as the primary point of contact for customers throughout the entire service experience.
• Build trust by listening to customer concerns and communicating repair recommendations clearly and professionally.
• Deliver an exceptional customer experience from vehicle check-in through delivery and follow-up.
• Manage customer expectations while providing accurate updates on repair progress and timelines.
• Recommend maintenance and repair services that protect the customer's investment and ensure vehicle safety.

### Service Coordination & Operations

• Create accurate repair orders by gathering customer concerns and diagnostic information.
• Coordinate with our **fully certified manufacturer technicians** to ensure efficient diagnosis and timely repairs.
• Schedule appointments, monitor repair status, and communicate updates throughout the repair process.
• Review estimates, warranty coverage, and service contracts with customers.
• Work closely with Parts and Service teams to maintain an efficient workflow.

### Organization & Continuous Improvement

• Manage multiple repair orders while maintaining exceptional attention to detail.
• Document customer concerns and technician recommendations accurately.
• Stay current on Ford and Hyundai products, repair procedures, and manufacturer programs.
• Support dealership goals by maintaining high customer satisfaction and retention.

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## Qualifications
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# THE RIGHT FIT
### Experience Required

• **Minimum one (1) year of Service Advisor experience in a franchise automotive dealership is required.**
• Previous **sales experience or customer-facing experience is strongly preferred.**
• Experience using **Xtime** and **Dealertrack** is a plus.

### Customer Service Excellence

• Proven ability to build relationships, earn customer trust, and create exceptional service experiences.
• Professional communication skills with the ability to explain technical information in a customer-friendly manner.
• Comfortable managing difficult conversations while maintaining a positive attitude.

### Organization & Productivity

• Strong multitasking, organization, and time management skills.
• Ability to prioritize multiple repair orders in a fast-paced dealership environment.
• Detail-oriented with accurate documentation and follow-through.

### Automotive Knowledge

• Understanding of automotive maintenance and repair processes.
• Ability to confidently discuss maintenance recommendations, warranties, estimates, and repair timelines with customers.

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# **Apply today and discover why talented Service Advisors choose to build their careers with Winner Automotive.**