Patient Access Representative - Imaging Front Desk

## Description

**Who You’ll Join:**

At **Santiam Hospital & Clinics**, we believe exceptional patient care starts with a supportive and inclusive work environment. We empower every team member by providing access to advanced medical technology and continuous professional development. Join our collaborative culture, where your contributions are valued and your growth is encouraged.

Come join our **Imaging Department** as our new **Patient Access Representative,** you will serve as a vital link between our patients and diagnostic services. In this role, you will manage essential clerical operations, from processing diagnostic imaging paperwork and ensuring accurate patient registration to handling high-volume telephone inquiries with professionalism. You will be responsible for the end-to-end scheduling of imaging studies, which includes the critical task of determining insurance pre-authorizations to ensure seamless care.

In this position you must be able to multi-task in a fast-paced environment where details matter. Our patient access representatives act as receptionists, schedulers and imaging clerks.

Take the next step in your healthcare career—apply today and bring your expertise to **Santiam Hospital & Clinics**, recently honored as *2025’s Best Hospital in the Willamette Valley!*

**Position Schedule:** Monday – Friday, 8:00 am – 4:30 pm

**What You’ll Do:**

• Perform Diagnostic Imaging paperwork and clerical tasks.
• Complete accurate registration and scheduling of department patients.
• Answer telephone calls and transfer patients appropriately.
• Schedule imaging studies for patients and optimally perform such duties including pre-authorization determination.
• Respond to patient requests for information.
• Supply reports and images to outside entities utilizing
• Maintaining quality customer service and patient confidentiality at all times.
• Performing other related duties incidental to the work described herein.

## Qualifications
**What You’ll Need****:**

• High school diploma or GED
• Experience in medical or radiology reception, scheduling, and EPIC experience preferred.
• Previous experience in customer service, data entry, operating a multi-line phone system, and working with frequent interruptions preferred.
• Must be able to communicate effectively and have excellent interpersonal skills.
• Must be highly motivated.
• Possession of United States proof of citizenship or right to work in the United States.
• Possession of a driver license or analogous identification.
• Willingness to participate in Hospital orientation and educational in-service.

**Benefits for Eligible Positions****:**

• Medical, Vision and Dental Insurance
• PTO and holiday pay
• Employee Referral Program
• 401(k) Retirement
• Life Insurance
• Long Term Disability
• Employee Discounts
• Bilingual Pay Differential for eligible positions
• Public Service Loan Forgiveness for eligible positions
• Tuition Assistance for eligible positions

**Why Santiam Hospital****?**

At Santiam Hospital & Clinics, we pride ourselves on fostering a supportive and inclusive work environment where every team member is valued and empowered to make a difference. Our commitment to excellence in patient care is matched by our dedication to employee growth and well-being. As part of our team, you’ll have access to cutting-edge medical technology, ongoing professional development opportunities, and a collaborative culture that encourages innovation and teamwork. Join us at Santiam Hospital & Clinics, where your skills and compassion will be appreciated, and together, we can make a positive impact on the health and lives of our community.

With 12 clinics offering 8 specialties, you’ll be part of a diverse and dynamic healthcare community. We’re proud to have been named the 2025 Best Place to Have a Baby, Best Hospital as well as receiving accolades for our Surgery Center, Medical Facility and Women’s Clinic, reflecting our unwavering commitment to providing exceptional care for our patients.

***Santiam Hospital & Clinics is a drug-free workplace in accordance with the Drug-Free Workplace Act of 1988 and an EEO Affirmative Action Race/Sex/Sexual Orientation/Gender Identity/National Origin/Veteran/Disability Employer.***