Complex Rehab Coordinator

## Complex Rehab Coordinator

**Location:** Tarentum, PA

**Department:** Complex Rehabilitation

At Blackburn’s, our mission is simple: put people first, our patients, our employees, and our community. We are seeking a detail-oriented and compassionate **Complex Rehab Coordinator** to join our Complex Rehab Department. In this vital role, you will help ensure patients receive the specialized equipment and support they need to live more independent, fulfilling lives.

### **Position Overview**

The **Complex Rehab Coordinator** is responsible for coordinating patient accounts, facilitating communication among patients, providers, and referral sources, and ensuring all documentation and authorizations are completed accurately and efficiently. This role is ideal for a highly organized professional who thrives in a dynamic environment and enjoys working directly with people.

### **Key Responsibilities**

• Coordinate and process patient accounts with a high level of accuracy and attention to detail.
• Serve as the primary point of contact for patients, referral sources, and healthcare providers, delivering exceptional service and timely communication.
• Manage scheduling, intake procedures, insurance verification, and authorization workflows.
• Prepare delivery documentation and confirm all required medical paperwork is complete and compliant.
• Communicate with patients, clinicians, and insurers to confirm medical necessity and obtain needed approvals.
• Assist in troubleshooting equipment needs and collaborate with internal teams to ensure timely resolution.
• Support team success through knowledge sharing, training assistance, and identifying opportunities for process improvement.

### **Why Join Blackburn’s?**

• **Meaningful impact:** Your work directly supports patients in receiving essential, life-changing equipment and services.
• **Collaborative culture:** Join a supportive team that values communication, respect, and shared success.
• **Professional growth:** Access opportunities for ongoing training, skill development, and career advancement.
• **Dynamic environment:** Enjoy a mission-driven workplace where every day brings new challenges and opportunities to make a difference.

At Blackburn’s, you’ll do more than coordinate care—you’ll help transform lives.
## Qualifications

• 1–3 years of experience in healthcare, medical office administration, or insurance coordination (preferred).
• High School Diploma or Technical Degree required.
• **MUST HAVE** experience with Medicare/Medicaid
• Proficiency in Microsoft Office, Outlook, and data entry systems.
• Exceptional organizational skills with the ability to manage multiple priorities and meet deadlines.
• Strong problem-solving skills and excellent written and verbal communication abilities.
• A compassionate, customer-focused mindset and commitment to accuracy and detail.