Complex Rehab Lead - Harrisburg, PA

## Complex Rehab Lead

**Location:** Harrisburg, PA

**Department:** Complex Rehabilitation

#### **Make an Impact. Take Ownership. Help Change Lives.**

At Blackburn's, we believe in putting people first—our patients, our employees, and our communities. As a trusted provider of Complex Rehabilitation Technology (CRT), we're looking for a motivated, solutions-oriented **Complex Rehab Lead** to join our growing Harrisburg team.

This is more than an administrative role. We're seeking someone who takes initiative, thrives on ownership, and enjoys being a trusted resource for both patients and teammates. The ideal candidate is a self-starter who can independently manage priorities, identify opportunities for improvement, and help drive successful outcomes for our patients and team.

#### **What You'll Do**

As a Complex Rehab Lead, you'll play a critical role in supporting patients who depend on specialized mobility and rehabilitation equipment to maintain their independence and quality of life.

**Key responsibilities include:**

• Coordinate rehab patient accounts from intake through delivery and funding approval
• Serve as a primary point of contact for patients, caregivers, therapists, physicians, and referral sources
• Manage insurance verification, prior authorizations, and documentation requirements
• Prepare and process orders while ensuring accuracy and compliance
• Collaborate with ATPs, clinicians, and internal departments to keep accounts moving forward
• Proactively identify and resolve obstacles that could delay patient care or equipment delivery
• Maintain accurate documentation and account records within company systems
• Support process improvement initiatives and contribute ideas that enhance efficiency and patient experience
• Act as a dependable resource within the department by helping prioritize work, sharing knowledge, and promoting team success

#### **What We're Looking For**
Successful candidates will bring a combination of customer service, organization, problem-solving, and leadership qualities.
*Preferred traits include:*

• Self-motivated and able to work independently with minimal supervision
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Excellent communication and relationship-building skills
• Professional, compassionate, and patient-focused approach
• Comfortable taking ownership of challenges and driving solutions
• Experience in healthcare, insurance, rehabilitation, case management, or medical equipment is preferred but not required

#### **Why Blackburn's?**
**Meaningful Work**
Every day, you'll help individuals gain access to life-changing equipment that improves mobility, independence, and quality of life.
**Leadership Opportunity**
We're looking for someone who wants to be more than a coordinator—someone who takes initiative, leads by example, and helps elevate the performance of the team.
**Comprehensive Training**
Our structured onboarding and training program is designed to set you up for long-term success.
**Career Growth**
Join a growing organization that values internal development, professional growth, and promoting talent from within.
If you're someone who enjoys taking ownership, solving problems, and making a meaningful impact in the lives of others, we'd love to hear from you.
## Qualifications

• 1-3 years of experience in the home and durable medical industry **required**
• **Medicare/Medicaid experience required**
• High School Diploma or Technical Degree required (college coursework or degree preferred)
• Strong organizational and communication skills
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment
• Proficiency in Microsoft Office, Outlook, and internet-based applications
• Familiarity with medical terminology, anatomy, or rehab services is a plus
• Customer-focused mindset with strong problem-solving skills and attention to detail