Client Success Manager I - (CSMI)

## Description

Apply today to join Coreforce, where your Client Success expertise makes a real impact.

**Join Our Team as a Client Success Manager I - (CSM I)**

**Company:** Coreforce

**Location:** Atlanta, GA (Headquarters)

**Job Type:** Full-time

**Salary: Based on Experience**

**Company Overview:**

Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

**Client Success Manager I (CSM I)**– Build Your Career with Purpose

Join Coreforce and use your client success skills to support innovative technology that strengthens communities.

**Why You’ll Love Working Here:**

• Flexible hybrid schedule
• Free chef-inspired lunch Mon–Thu
• 15 PTO days + floating holiday
• Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan.
• Annual bonus and tuition reimbursement
• Career growth in a fast-growing, mission-driven company
• Collaborative, purpose-driven culture

**Responsibilities:**

• Serve as the primary Client Success contact for Tier 4 public safety agencies.
• Execute quarterly digital touchpoints with assigned accounts.
• Initiate renewal strategy planning 12–18 months in advance.
• Process quotes, purchase orders, and sales orders
• Responsible for early risk identification, development and coordination of risk mitigation plans

## Qualifications
**Qualifications:**

• 3+ years in Client Success, Account Management, or customer-facing SaaS roles
• Experience executing digital engagement or scaled customer success programs
• Proficiency using CRM platforms (HubSpot preferred) to manage customer lifecycle and engagement
• Ability to identify customer risk indicators and proactively initiate engagement
• Travel expectation: 5–10%

**Coreforce is an equal opportunity employer committed to diversity and inclusion****.**