Service Director - First Texas Honda

## Description

First Texas Honda is seeking a high-performing Service Director to lead the daily operations of our Service Department. This individual plays a critical role in cultivating a positive culture, maintaining excellent employee relations, delivering outstanding customer experiences, and achieving sales and profit objectives. A key focus of this role is ensuring efficient production and workflow management on the service drive, maintaining accountability, and delivering timely and high-quality vehicle service.

**Key Responsibilities include but are not limited to:**

**Leadership & Operational Excellence:**

• Provide day-to-day leadership and direction to all service department personnel, emphasizing service advisor success, workflow efficiency, and quality control.
• Serve as the central point of accountability for Service CSE scores, service advisor performance, and RO cycle times.
• Assist in dispatching work and ensuring appropriate workload distribution across the team.
• Monitor repair timelines and oversee advisor work in progress to maximize throughput and minimize downtime.
• Ensure proper documentation procedures, safety standards, and manufacturer guidelines are followed.
• Review and manage the service advising team, Aged ROs, and RO cycle times.

**Customer & Team Focus:**

• Resolve escalated customer concerns and ensure high levels of satisfaction and retention.
• Provide ongoing coaching, development, and performance feedback to service advisors.
• Promote a supportive, team-oriented culture grounded in accountability, transparency, and results.
• Support recruitment, onboarding, and career development of service department team members.

**Strategic Planning & Business Management:**

• Analyze service department performance and develop action plans to improve key metrics.
• Stay current on manufacturer training, warranty policies, and product updates.
• Coordinate with Parts, Sales, and Reconditioning teams to support cross-department efficiency.
• Establish promotional service pricing and strategies to drive traffic and retention.

**Requirements:**

• Minimum of 2 years’ experience in a dealership service leadership role.
• Technical background is a benefit.
• Proven ability to lead a high-performing team in a fast-paced environment.
• Strong verbal and written communication skills for effective interaction with customers, team members, and vendors.
• Experience managing shop workflow, production oversight, and technician dispatching.
• Must have held a valid driver's license for at least 1 year.
• Must be at least 18 years of age to be considered.
• High-energy, positive attitude with a customer-first mindset.
• Comfortable working in a structured, process-driven environment.

**Schedule:**

• Full-time, minimum of 50 hours per week.
• Availability required Monday–Friday 7:00 am–7:00 pm, Saturday 7:00 am–6:00 pm, and Sunday 8:00 am–3:00 pm.
• Nights and weekends required.

**Compensation:**

• $160k+ annual compensation based on department performance

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

**Core Values:**

**Transformational Not Transactional - [Be Transformational](https://www.youtube.com/watch?v=hHUUEfO11N4)**

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth

## Benefits
​View benefit details here: <https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png>
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
**All Continental Automotive Group Full-Time Employees Receive:**

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• [Employee Vehicle Purchase Program](http://www.cagaustin.com/wp-content/uploads/2016/03/Employee-Purchase-Program.pdf)
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays (hourly employees)
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• [Access to In-House Insurance Agency](http://www.caginsurance.com/)
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages
• $200 Donation to Charity of Your Choice with Approval

***We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!***

*CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.*