Scheduling Coordinator: Service - Austin Subaru

## Description

The Continental Automotive Group is an exceptional place to be, and lucky for you, we're recruiting! We are a locally-owned, family-operated company with locations in North/Central Austin. Employee satisfaction is centric to our philosophy, exemplified by our impressive tenure, encouraging, flexible, supportive work environment, and extensive employee benefits package.

**Check out our Transformational Not Transactional Culture! #TNT**

<https://www.youtube.com/watch?v=hHUUEfO11N4>

**Responsibilities/Competencies include but are not limited to:**

• Genuine desire to create a world-class experience for customers/co-workers
• Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team)
• Polished, professional, and positive phone and email communication skills
• Handling and responding promptly to incoming calls, emails, texts, and online chats
• Communicating with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations
• Complete required outbound calls daily (missed appointments, recalls, customer lists)
• Some time will be spent at our service reception desk in which you will be directing customers to the waiting area, advisors, and setting up transportation for customers.
• Achieve and maintain Subaru certification
• Be available to work onsite at Subaru of Georgetown for training when required
• Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club)

• Do you possess the personal qualities listed? If so, then you might be just who we're looking for!
• **Skills:**

• Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.)
• Moderate understanding of web browser functions
• Must be able to type at 45+ WPM (no looking at your hands as you type!)
• Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly
• Fully written and spoken bilingual a PLUS
• Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus
• Must have held a valid driver's license for at least 1 year
• Must be at least 18 years of age to be considered

**Schedule:**

• Multiple shifts available between hours of operation: Mon-Friday 7am-7pm, Saturday 8am-6pm, Sunday 8am-2pm.
• Coordinators can expect a permanent but flexible schedule, with 2 days off a week, ability to work 1 weekend day.
• This is a full-time position. We're extremely accommodating in granting our employees days off when advance notice is given.
• Note: After completing the first 90 days in-office, hybrid work opportunity is available.

**What to Expect:**

• We believe in self-development, often encouraging one another to be our best. There is a positive culture with attentive and supportive management. We strive to set all employees up for success.

**Compensation:**

• Starting at $22 per hour

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

**Core Values:**

**Transformational Not Transactional - [Be Transformational](https://www.youtube.com/watch?v=hHUUEfO11N4)**

1. We do what we say we're going to do
2. We encourage and support each other
3. We're committed to continuous growth

## Benefits
​View benefit details here: <https://www.continentalautomotivegroup.com/cagaustin/website/HRBenefits/Employee_Benefits.png>
The Continental Automotive Group is an equal opportunity employer and a drug free workplace.
**All Continental Automotive Group Full-Time Employees Receive:**

• Employer Paid Dental Insurance
• Employer Paid Life Insurance
• Employer Paid Medical Insurance
• Employer Paid Health Savings Account Contribution
• Employer Paid Wellness Clinic
• Employer Paid Flu Vaccinations Every Fall
• Employer Percentage Matching for 401k
• Employer Paid Parental Leave
• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
• 5 Paid Time Off Vacation Days/Year (60 days - 1 year)
• 14 Paid Time Off Vacation Days/Year (1 year - 3 years)
• 19 Paid Time Off Vacation Days/Year (3 - 7 years)
• 24 Paid Time Off Vacation Days/Year (7+ years)
• Annual Christmas Bonus Based on Tenure
• Annual Christmas Party
• Annual Employee Appreciation Dinner
• [Employee Vehicle Purchase Program](http://www.cagaustin.com/wp-content/uploads/2016/03/Employee-Purchase-Program.pdf)
• Employee Discounts on Collision Repair, Parts, and Service
• Bi-Weekly Pay Periods, Paid on Fridays
• Holidays: Thanksgiving, Christmas & New Years
• Employer Paid Lunches Every Saturday
• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
• [Access to In-House Insurance Agency](http://www.caginsurance.com/)
• Access to In-House Marketing Agency
• Voluntary Life Term and Whole Insurance
• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield
• $200 Donation to Charity of Your Choice with Approval

**We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!**

*CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.*