Insurance and Revenue Specialist

## Description

Charlotte Behavioral Health Care (CBHC) is seeking a detail-oriented and motivated Insurance and Revenue Specialist to join our Finance team. This position plays a vital role in supporting the organization's financial health by ensuring accurate payment posting, accounts receivable management, denial resolution, and reimbursement follow-up for behavioral health services.

The ideal candidate will have experience with healthcare billing, insurance reimbursement, payment posting, and accounts receivable processes and enjoy working in a collaborative environment dedicated to improving the lives of individuals and families in our community.

**Essential Responsibilities**

• Enter and maintain insurance information required for billing Medicaid, Medicare, Managed Care, and commercial insurance payers.
• Accurately post and reconcile insurance and patient payments.
• Review and follow up on insurance denials, claim rejections, remittances, Explanation of Benefits (EOBs), and reimbursement discrepancies.
• Assist with accounts receivable management, including monitoring aging balances and unpaid claims.
• Support insurance appeal processes and payer correspondence.
• Review insurance and financial information for accuracy and completeness.
• Answer patient inquiries regarding payment options and process payments as needed.
• Identify recurring billing, reimbursement, and payer-related issues and communicate findings to leadership.
• Participate in revenue cycle improvement initiatives and special projects.

• **Benefits**
• **Full-time**

• Dental, vision, health, and life insurance.
• Employee Assistance Program (EAP).
• Employer sponsored contribution to Health Savings Account (HSA), with qualifying insurance plan.
• Paid Time Off (PTO).
• 11 paid holidays.

**Must meet eligibility requirements**

• 403b Retirement Plan, with 9% employer contribution for those who meet eligibility requirements.
• Tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligible, and Health Resources and Services Administration (HRSA) loan repayment eligible for qualifying staff.

## Qualifications
**Required**

• High School Diploma or equivalent.
• Two (2) years of experience in healthcare billing, payment posting, accounts receivable, insurance collections, revenue cycle operations, or related financial functions.
• Strong attention to detail and organizational skills.
• Proficiency with computer systems and Microsoft Office applications.
• Excellent customer service and communication skills.

**Preferred**

• Experience working with Medicaid, Medicare, Managed Care, and commercial insurance plans.
• Experience in behavioral healthcare, community mental health, or healthcare revenue cycle operations.

**Why Join CBHC?**

We value teamwork, integrity, innovation, and service excellence. Employees enjoy the opportunity to make a meaningful impact while working alongside dedicated professionals committed to improving lives.

Charlotte Behavioral Health Care is an Equal Opportunity Employer and Drug-Free Workplace.

For more information regarding the Level II Background Screening click here: [<https://info.flclearinghouse.com>](https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finfo.flclearinghouse.com%2F&data=05%7C02%7CJake.Shanahan%40ahca.myflorida.com%7C4b82b03a51ad4f4b95a108de4232c2f0%7C583c5f193b644cedb59ee8649bdc4aa6%7C0%7C0%7C639020982980038846%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=xZdgpZEJ7lRUp18fRP71qweuFp0i1gIxOp6MWfK8zlM%3D&reserved=0)