Ambulance Dispatch Supervisor

## Description

**The Ambulance Dispatch Supervisor oversees daily operations of the EMS dispatch center, ensuring efficient, accurate, and timely coordination of emergency and non-emergency medical transport services. This role supervises dispatch personnel, maintains compliance with protocols, and supports high-quality patient care through effective communication and leadership.**

**PLEASE ONLY APPLY IF YOU HAVE AMBULANCE, 911 DISPATCH OR EMT EXPERIENCE.**

**12 hour shifts with OT after 8-hours, and paid lunch.**

**Key Responsibilities**

• Supervise and support dispatch staff during assigned shifts
• Monitor call handling, dispatch accuracy, and response times
• Ensure compliance with local, state, and federal EMS regulations
• Coordinate ambulance deployment and resource allocation
• Provide training, coaching, and performance evaluations for dispatchers
• Handle escalated calls and critical incidents as needed
• Maintain dispatch logs, reports, and quality assurance records
• Collaborate with EMS crews, hospitals, and public safety agencies

**Employment Benefits**

• Paid weekly
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) plan with employer match
• Ongoing training and professional development

**Work Environment**

• 24/7 dispatch center environment
• Must be available for evenings, weekends, and holidays as needed
• Fast-paced, high-stress setting requiring focus and adaptability
• In person

## Qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred
• Minimum 3–5 years of EMS dispatch experience (Preferred)
• Prior supervisory or leadership experience preferred
• Certification in Emergency Medical Dispatch (EMD) required (or ability to obtain)
• Strong knowledge of dispatch systems, CAD software, and radio communications
• Excellent communication, decision-making, and multitasking skills
• Ability to remain calm and effective in high-pressure situations