SFO FT Rental Agent

## Description

Job Title: Rental Agent Location

Reports To: Hub Manager Department

FLSA Status: Non-exempt Job Code

Supervises Others: No

• **SUMMARY**
• The Rental Agent will be responsible for direct customer contact at the rental counter completing rental
• contract transactions, vehicle demonstrations, incoming calls from the general public, assisting walk-ins,
• and performing office and clerical duties. Primary responsibilities are to provide world-class customer
• service, aggressively pursue reservation bookings, and cross-sell appropriate add-ons to optimize the
• travelers vacation experience. Research rental rates and locations and sell travel packages that best suit
• the customer. The scope of this job is to provide the customers with a clean, operational motorhome
• and thus a pleasant rental introduction to Cruise America.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following

• Greet and assist customers.
• Check RVs on the Departure line for cleanliness, tires, safety issues, fluids and proper supplies.
• Process RV rental contract transactions, check-ins, check-outs and exchanges.
• Provide vehicle familiarization tour and answer customer questions.
• Answer incoming calls from the general public and walk-in customers.
• Book vehicle reservations for future pickup.
• Cross-sell appropriate additional packages to new and current customers.
• Clean and detail vehicle interior and exterior as needed.
• Dump waste from vehicles as needed.
• Add propane to vehicles as needed.
• Move vehicles on the lot when needed.
• Perform office and clerical duties, print and file departure and arrival reports.
• Maintain a neat and organized work area with sufficient supplies.
• Perform other duties as assigned.

**COMPETENCIES**

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Communications Possesses good written and oral skills in English. Effective at communicating with staff and customers.
• Teamwork - Gives and welcomes feedback; supports everyone's efforts to succeed.
• Quality Management - Demonstrates accuracy and thoroughness.
• Business Awareness- Keeps the goals of the company in mind when making appropriate decisions.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals. This may include weekends
• Professional appearance - displays good personal grooming and adherence to company protocol

**QUALIFICATIONS**

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required:

**Education and/or Experience**

• High School or equivalent diploma required.

**Physical Demands**

• While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
• walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
• regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 40 pounds. Specific
• vision abilities required by this job include close, distance and peripheral vision, depth perception and
• ability to adjust focus.

**Work Environment**

• The working conditions are normal for a retail environment.