EVT PT RV PREP

## Description
**Job Title: RV Prep (Detailer) Location:**
**Reports To: Hub Manager Department:**
**FLSA Status: Non-exempt Job Code:**
**Supervises Others: No**
**SUMMARY**
The RV Detailer will be expected to clean vehicles to Cruise America specifications prior to rental or sale.
The objective of this job is to provide customers with a clean, operational vehicle and thus a pleasant
rental introduction to Cruise America.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following

• Maintain a neat and organized work area with sufficient supplies.
• Provide vehicle familiarization tour and answer customer questions.
• Move vehicles to local locations as necessary.
• Clean and detail vehicle interior and exterior.
• Perform basic maintenance functions.
• Detail RVs retired from the rental fleet.
• Dump waste from vehicles.
• Add propane to vehicles.
• Operate cleaning equipment or machines.
• Assist manager in planning vehicle needs and daily planning.
• Provide exceptional detailing and housekeeping skills for all coach and chassis components.
• Perform other duties as assigned.

**COMPETENCIES**

• To perform the job successfully, an individual should demonstrate the following competencies:
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve
• performance; shares expertise with others.
• Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current
• developments; requires minimal supervision.
• Customer Service (when necessary) - Manages difficult or emotional customer situations;
• responds promptly to customer needs; solicits customer feedback to improve service; responds
• to requests for service and assistance; meets commitments.
• Communications Able to communicate orally in English with supervisor, co-workers and
• customers (when necessary).
• Teamwork - Gives and welcomes feedback; able to build morale and group commitments to
• goals and objectives; supports everyone's efforts to succeed.
• Active Listening Gives full attention to what other people are saying, taking time to understand
• the points being made, asking questions as appropriate, and not interrupting at inappropriate
• times.
• Speaking Talking to others to convey information effectively.
• Equipment Selection Determining the kind of tools and equipment needed to do a job.
• Quality Management - Demonstrates accuracy and thoroughness.
• Ethics - Works with integrity and principles; upholds organizational values.
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Dependability - Commits to long hours of work when necessary to reach goals. This may include
• nights and weekends.

RV Prep

**Job Description**

2

September 12, 2016

• Professional appearance - displays good personal grooming and adherence to company protocol

**QUALIFICATIONS**

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required:

**Education and/or Experience**

• High School Diploma or equivalent diploma is required.

• **Physical Demands**
• While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
• walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
• occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close
• vision, and ability to adjust focus.
• **Work Environment**

• The work conditions are normal for an automotive vehicle detailing environment.

## Qualifications
**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required

• **Education and/or Experience**
• High School Diploma or equivalent diploma is required.
• **Physical Demands**
• While performing the duties of this Job, the employee is regularly required to stand, climb, stoop, kneel,
• walk, reach with hands and arms, use hands to handle, feel or type, and talk or hear. The employee must
• occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close
• vision, and ability to adjust focus.
• **Work Environment**
• The work conditions are normal for an automotive vehicle detailing environment.
• **Acknowledgements**
• *This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working*
• *conditions associated with the job. While this is intended to be an accurate reflection of the current job,*
• *management reserves the right to revise the job or to require that other or different tasks be performed*
• *when circumstances change, i.e., emergencies, changes in personnel, workload, rush jobs, or technological*
• *developments.*