Office Worker

## Description

**POSITION SUMMARY:**

Under the direction of the Finance Director or Designee, the Office Worker is directly responsible for providing the necessary support to the department in which they are covering for, this includes receiving phone calls, making appointments, registering patients, inputting and updating patient information into the computer system, verifying insurance eligibility and collecting co-pays, pulling charts for the next scheduled business day, filing and sorting of charts, copying and scanning of records, and following proper procedure for prescription requests in a timely manner.

***This position description is intended to identify some of the duties and responsibilities of this position. modoc medical center reserves the right to modify, supplement, delete or augment the duties and responsibilities specified in this position description, MODOC MEDICAL CENTER’S sole and absolute discretion.***

**POSITION RESPONSIBILITIES:**

General Competencies

1. Demonstrates professional behavior; demonstrates a positive working relationship with clients, visitors and facility staff.
2. Demonstrates organizational ability and effective time management.
3. Demonstrates the ability to compile and organize data using Microsoft Office applications. Ability to make appropriate recommendations or conclusions, given the data obtained.
4. Adheres to Modoc Medical policies and procedures.
5. Demonstrates flexibility in meeting the needs of patients and co-workers.
6. Addresses visitors and patients in a cordial, pleasant manner.
7. Answers phone calls, assists public, and forwards appropriately if necessary in a professional and friendly manner.
8. Demonstrates ability to effectively use office machines in the performance of job junctions.
9. Takes direction from others to include those employees of other departments with which he/she works on a temporary basis in accordance with the chain of command.
10. Completes daily deposits as needed by the Accounting Department.

Specific Competencies

1. Reference the job descriptions listed for specific competencies. Admitting Clerk (Acute and Clinic), Patient Financial Services, Scheduler, Administrative Assistant, Accounting Technician, Ward Clerk, Purchasing Floater, Radiology Aide, Referral Clerk
2. Adheres to dress code; appearance is neat and professional.
3. Completes annual education requirements if applicable.
4. Maintains regulatory requirements.
5. Wears identification while on duty.
6. Attends annual evaluation and participates actively in this process.
7. Reports to work on time and as scheduled; completes work in designated time.
8. Attends all meetings as appropriate.
9. Exhibits the mission, ethics and goals of Modoc Medical Center in the performance of job duties
10. Performs other duties, as assigned.

**WORKING CONDITIONS:**

1. Works with others, exposure to public/staff/providers, fast work pace, frequent changes and interruptions.
2. Must function independently, have personal integrity, have flexibility and the ability to work effectively with other personnel, clients and support agencies.

**PHYSICAL REQUIREMENTS:**

1. Sitting, standing, walking, bending/stooping, squatting/crouching, climbing, balancing, reaching, twisting/turning, pulling, standing up.
2. Speaking/hearing on the phone and in person, reading, writing, close eye work.
3. Repetitive motion of hands, fine and gross manipulation, up/down and side/side hand motion.
4. Able to lift up to 25 pounds without assistance.

## Qualifications
**POSITION QUALIFICATIONS:**

1. High school diploma or equivalent
2. Excellent customer service skills
3. Two years of experience in a healthcare office preferred
4. Must be able to read, write, speak and understand the English language
5. Proficient in Microsoft Office applications
6. Ability to work with others, at all levels within the organization, and collaborate effectively
7. Requires ability to answer patient and staff questions courteously by phone and in person, and maintain strict patient confidentiality at all times
8. Must maintain confidentiality relating to MMC personnel, and patient information that could result in proprietary damage to MMC.