Dental Appointment Scheduler

## Description

Lumina Healthcare has an exciting opportunity for a **Dental Appointment Scheduler** to work at our office in **Los Angeles, CA**. Qualified candidates will manage communication between patients, family members, care providers, and other health care institutions. Their duties include scheduling appointments, verifying insurance, and discussing patient treatment plans.

**Schedule: 7:00 am-4:00 pm, M-F**

**Qualifications:**

• **One year of experience in a dental setting.**

**Duties:**

• Answer patient calls, emails, and questions, including finding insurance estimates
• Confidentially manage patient accounts
• Perform analytical and data entry tasks
• Schedule patient visits and answer pre-visit questions, including billing
• Ensure compliance with professional standards and regulatory requirements
• Provide patient consultations and recommended treatments
• Discuss the cost of service, insurance coverage, and payment options with the patient
• Work as a team player to ensure each patient receives the best service possible
• Get prior authorizations for procedures
• Scan documents into patient account
• Assist care team with setting goals for quality assurance and best practices
• Provide community resources and referrals for continuing care
• Manage, handle and review relevant paperwork
• Provide administrative support to clinical staff
• Insurance verification and frequencies with various entities.

**Skills/Experience/Licensure Requirements:**

• Excellent communication and customer service skills
• Familiar with basic computer usage required for online training, patient record access and email.

**Company:**

Our experienced Dentists and Podiatrists perform rounds in Skilled Nursing Facilities, providing dental care to residents of post-acute rehab settings, nursing homes, skilled nursing facilities, assisted living facilities, and long-term acute care hospitals.

**Physical/Mental Demands and Work Environment:**

• Frequent standing, walking, and, sitting required for extended periods of time
• Frequent bending and reaching
• Able to lift and carry 15 pounds without accommodation