Product Specialist

## Description

**Product Specialist**

**Chatham Parkway Lexus**

**Position Overview**

Chatham Parkway Lexus is looking for a customer-focused Product Specialist to join our team. This role is designed for individuals who enjoy helping people, learning new technology, and creating an exceptional dealership experience without high-pressure sales tactics.

As a Product Specialist, you will serve as a vehicle expert and customer guide — helping guests understand Lexus features, technology, performance, and ownership benefits in a relaxed and transparent environment. Think of the role as similar to an “Apple Store Genius” for luxury automotive customers.

---

**Compensation**

• $25/hour fixed hourly pay
• Performance-based bonus opportunities
• Full-time position

• ---
• **What You’ll Do**
• **Customer Experience & Education**

• Provide a welcoming, low-pressure experience for every guest
• Educate customers on Lexus vehicles, trim levels, performance, and technology
• Explain infotainment systems, safety features, driver-assist technology, and connectivity options
• Assist customers with pairing phones, setting up technology, and understanding vehicle functions

**Vehicle Demonstrations & Test Drives**

• Conduct professional walkarounds and in-depth vehicle demonstrations
• Accompany customers on test drives to highlight vehicle features and answer questions
• Help customers compare models and determine the best fit for their lifestyle and needs

**Consultative Sales Support**

• Build relationships through trust, product knowledge, and outstanding service
• Guide customers through the vehicle selection process without high-pressure closing techniques
• Support the sales team by creating a comfortable and transparent buying experience

**Vehicle Delivery**

• Deliver sold vehicles to customers
• Ensure customers fully understand vehicle features and operation before leaving the dealership
• Follow up to answer additional questions and reinforce a premium ownership experience

• ---
• **Why Join Chatham Parkway Lexus?**

• Modern, customer-focused dealership culture
• No aggressive sales environment
• Competitive hourly compensation with bonus opportunities
• Opportunity to become a Lexus product and technology expert
• Supportive team environment with career growth potential

---

**Ideal Candidate**

The ideal Product Specialist is energetic, personable, tech-savvy, and passionate about helping customers feel comfortable and informed throughout the vehicle shopping experience. This is a great opportunity for someone who enjoys education, hospitality, and relationship-building more than traditional commission-only car sales.

To apply, please submit your resume and contact information to Chatham Parkway Lexus.

## Qualifications

**Qualifications**

• Strong communication and interpersonal skills
• Passion for technology, luxury vehicles, and customer service
• Ability to explain technical features in a simple and engaging way
• Professional appearance and positive attitude
• Valid driver’s license with a clean driving record
• Automotive or retail customer service experience preferred, but not required