Human Resources Generalist (38567)

## Description

**Job Summary**

The Human Resources Generalist supports the HR function within a mission-driven nonprofit organization that provides services to individuals with developmental disabilities. This role helps ensure a supportive, person-centered work environment by assisting with employee relations, compliance, benefits administration, and HR-related projects. The HR Generalist collaborates closely with cross-functional teams to strengthen the workforce that delivers high-quality services to the people we support.

**Emmaus Core Values**

Core Values: Customer Centered, Integrity, Initiative, and Collaboration.

All employees are expected to advocate for the best interest of Emmaus clients and demonstrate Emmaus’ Core Values in all aspects of their job.

**Key Responsibilities**

Cross-functional collaboration

• Work closely with Client Services and other departments to ensure consistent HR practices across all service areas.
• Support managers in implementing HR policies and ensuring alignment with person-centered values and regulatory responsibilities.
• Participate in cross-departmental initiatives that enhance employee experience, workforce stability, and overall program quality.

Employee Relations

• Serve as a first point of contact for staff, including Direct Support Professionals (DSPs)—regarding questions, concerns, and workplace issues.
• Support timely, respectful internal investigations and assist in documenting findings and recommending resolutions.
• Provide guidance to supervisors and staff on performance expectations, communication strategies, and conflict resolutions aligned with CORE values and person-centered practices.
• Provide guidance on disciplinary procedures, performance improvement plans, and termination processes, ensuring compliance with employment laws.
• Develop and implement strategies to boost employee morale, engagement, and retention.
• Overseas the performance evaluation process and guide managers on performance improvement plans. Identifying training needs and implement development programs.

Compliance

• Manage compliance for workers’ compensation. Filing, investigating, and tracking employee injuries, coordinating with third party administrators. Ensuring adherence to state specific regulations, OSHA reporting, and managing intersection with FMLA/ADA.
• Collaborate with HR Specialist on FMLA, disability and other leaves of absence programs in accordance with company policy and legal requirements.
• Manage unemployment claims, provide information to the Division of Employment Security. Monitor and process quarterly statement of benefits and ensure payment processing.

Benefit Administration

• Support day-to-day administration of benefits including health insurance, paid time off, retirement plans, and leave programs such as FMLA and ADA.
• Assist staff with open enrollment, claims questions, and benefit navigation, ensuring accessibility and equity.
• Assist employees with benefit enrollment, eligibility questions, and issue resolution.
• Provide benefit education tailored to a diverse workforce, including DSPs, administrative staff, and program teams.
• Oversee the processing of qualifying life events and change of status eligibility for benefits.

HR Projects and Process Improvements

• Participate in HR projects such as policy updates, employee engagement initiatives, HRIS improvements, and onboarding enhancements.
• Collaborate with HR leadership to implement new programs and organizational changes.
• Collect and analyze basic HR metrics to support data-driven decision-making.
• Participate in organizational projects such as employee engagement initiatives, HRIS optimization, onboarding improvements, and retention strategies for DSPs and other staff.
• Support diversity, equity, and inclusion initiatives via the IDEA team that strengthen representation and belonging across the organization
• Make recommendations to HR director regarding updates to company policies and procedures to ensure legal compliance with federal state and local regulations.

## Qualifications
**Standard - Demands of the Job**

• Operate standard office equipment including but not limited to a laptop, cell phone, fax machine, printer, and copier.
• Work independently.
• Multiple and competing deadlines and priorities
• Appropriately and effectively assist individuals during crisis or emergency situations.
• Perform detailed data collection, recording and reporting in handwriting and typing.
• Complete required training as defined in the Emmaus Employee Training Curriculum, within the Emmaus timeline including but not limited to successful completion of annual Emmaus training or other job-related training.

**Job Requirements/Desired Education and/or Experience**

• Bachelor’s degree in Human Resources or related field from an accredited university or college required.
• Intermediate Skills with Microsoft Office Suite required.
• Experience managing people and processes preferred.
• 3 years’ human resources experience in employee relations, benefits administration, compliance and leaves and accommodation required.
• Proven experience using AI tools for data analysis.
• PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.