Program Management & Operations Support Specialist (52216)

## Description

Join a company where **excellence meets opportunity**! At **MIRACORP**, we don’t just provide services to the federal government, we set the gold standard in quality and reliability. What truly sets us apart? **Our people**. We believe our employees are the **cornerstone** of everything we achieve. That’s why we invest in **talent, innovation, and leadership**, fostering a workplace where your contributions make a real impact.

**Position Summary**

We are seeking a highly organized and proactive **Program Management & Operations Support Specialist** to support the Warfighter Acquisition University (WarU) Requirements & Curriculum Development (RCD) Directorate. The successful candidate will help translate leadership priorities into executable plans, coordinate cross functional initiatives, improve organizational processes, and ensure timely delivery of strategic objectives.

**Essential Functions**

• Translate leadership priorities, strategic objectives, and operational guidance into actionable plans, tasks, milestones, and execution schedules.
• Supports program management activities by monitoring initiatives, tracking progress, identifying risks and issues, and preparing status updates, dashboards, and performance reports.
• Coordinates cross functional meetings, working groups, reviews, and leadership engagements, including developing agendas, briefing materials, meeting documentation, and follow up actions.
• Manages governance processes, including maintaining decision logs, action item trackers, workflow documentation, and program management records.
• Evaluates existing business processes and recommends improvements to enhance operational efficiency, accountability, and execution effectiveness.
• Develops, updates, and maintains Standard Operating Procedures (SOPs), governance documentation, policies, directives, and internal guidance materials.
• Supports SharePoint administration and governance activities, including document management, version control, permissions management, and records compliance.
• Maintains program trackers for tasks, risks, issues, milestones, and deliverables while monitoring mitigation efforts and completion status.
• Prepares, reviews, and coordinates executive level communications, briefings, presentations, reports, and decision documents.
• Supports organizational planning and strategic coordination efforts by ensuring timely communication of priorities, decisions, and program updates among stakeholders.
• Performs administrative and operational support activities necessary to achieve program objectives and maintain effective organizational operations.
• Collaborates with government, contractor, and organizational stakeholders to support mission requirements and deliver timely, high quality program support.

## Qualifications
**Minimum Qualifications**

• Bachelor’s degree in business administration, Program Management, Organizational Leadership, or a related field (or equivalent experience).
• 5+ years of experience supporting federal government or DoD program management, operations, or executive leadership.
• Experience coordinating cross functional teams and managing complex projects with multiple stakeholders.
• Strong analytical, organizational, and communication skills.
• Experience developing executive briefings, reports, dashboards, and performance metrics.
• Proficiency with Microsoft Office Suite, SharePoint, Microsoft Teams, and project management tools.
• Ability to prioritize competing requirements in a fast paced environment.

**Preferred Qualifications**

• Experience supporting Defense Acquisition University (DAU), WarU, or other DoD learning organizations.
• Knowledge of governance frameworks, process improvement methodologies, and organizational change management.
• Experience with Power BI or other data visualization tools.
• Familiarity with records management and SharePoint governance best practices.

**Desired Skills**

• Program and project management
• Executive communications
• Stakeholder engagement
• Process improvement
• Risk and issue management
• Organizational planning
• SharePoint administration
• Strategic coordination
• Attention to detail and strong customer service orientation

**Why Choose MIRACORP?**
At MIRACORP, we recognize that our employees are the **cornerstone** of our success. That’s why we offer an **exceptional benefits package** from **day one**, including:

• A company that is committed to living its core values and fostering a culture of integrity, accountability, and excellence.
• Paid Time Off (Personal, Vacation, Sick Leave)
• Comprehensive Health Coverage (Medical, Vision, Dental)
• Flexible Spending Account (FSA) Options for healthcare and dependent care
• Short & Long Term Disability Coverage
• Life Insurance & Accidental Death & Dismemberment Protection
• Employee Wellness Resources & Assistance Programs
• Financial Counseling Programs to support long term planning
• Commuter Benefits for work life ease