Field Service Associate I-II (Semiconductor) (31704)

## Description

**POSITION SUMMARY**

Under direct supervision, perform client-site service, repair, and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking.

**ESSENTIAL FUNCTIONS**

• Service equipment and/or products at customer sites or service center to include all contracted preventative maintenance, unscheduled maintenance, consumable changes, installations, and start-ups. (Essential)
• Ability to interpret operation manuals to determine the root cause of tool failures. (Essential)
• Provide documentation of preventative maintenance, downtime, issues, and time spent preparing reports for product movement and justification for on-site service. Must show proficiency in using customers’ systems. (Essential)
• Perform preventive maintenance with little supervision. (Essential)
• Order, expedite, and notify customers or management when replacement of the product is necessary. (Essential)
• Diagnose mechanical, hardware, software, and systems failures using service maintenance checklist and protocols. (Essential)
• Comply with Finesse training for proper maintenance of parts usage and transactions. (Essential)
• Comply with EBARA’s safety policies, including participation in and completion of all required safety training. (Essential)
• Maintain clean and safe working environment compliant with Ebara and customer safety policies. (Essential)

## Qualifications
**POSITION QUALIFICATIONS**
**Competency Statement(s)**

• The ability to lift 35 lbs. unassisted from the floor to waist level.
• The ability to read and work from electrical and mechanical schematics and diagrams.
• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and at all times demonstrate cooperative behavior with colleagues and supervisors.

**Education**

• High School or AS/Associate’s of Science degree in Electronics, or completion of an accredited basic electronics program, or equivalent experience.

**Experience**

• Preferred: Two (2) to Six (6) years of work-related experience, preferably in the semiconductor industry.
• Working knowledge of mechanical skills. Working knowledge of principles of semiconductor and/or vacuum technology.
• Strong Customer Relations skills.

**SKILLS & ABILITIES**

• Demonstrated ability to troubleshoot down to a component level.
• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Speaking in front of groups. Strong time management skills. Self-starter.
• Demonstrated leadership and program management skills.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.
• Provide verification of a good driving record if servicing customers off-site.