Program Assistant, Enhanced Care Management

## Description

At **Wayfinder Family Services**, we understand the unique challenges facing some of our state’s most vulnerable children, youth and adults. Those with disabilities, those without a home of their own, those who have been abused and many, many more. We answer the call for them. We believe in the amazing potential in, and for, each and every one of them. And, together, we find a way to turn that potential into reality.

**Program and Role Summary**

The primary focus of the **Program Assistant**is to provide comprehensive administrative support for the Enhanced Care Management program. This includes routine support services, electronic health record data entry, and various administrative tasks towards ensuring internal compliance and external compliance with collaborating agencies and contracted Medi-Cal Managed Care Plans. This role will support intakes, referrals, documentation and billing. It is essential in supporting all Medi-Cal Managed Care Plans systems, ensuring seamless integration and coordination across different platforms. The position requires collaboration with multiple departments to enhance the efficiency and effectiveness of the program.

**The hourly wage range for this role is $18.00 - $20.00.**

**Primary Responsibilities:**

• A solid commitment to making a positive impact on the lives of others
• Experience working in social services, education, mental health, or related fields (preferred but not required)
• Excellent communication and interpersonal skills—you're a connector, a listener, and a problem solver
• A passion for lifelong learning and professional development
• Ability to adapt to a fast-paced environment and work collaboratively with diverse teams
• A growth mindset that aligns with Wayfinder’s mission to empower and support marginalized communities

## Qualifications
**Education and Credentials**

• High School Diploma or equivalent. An associate or bachelor’s degree in a related field from an accredited college or university is preferred.
• One year experience in an administrative assistant capacity, preferably within a medical office or mental health program.
• Proficient in using Microsoft Office, specifically Word, Excel, and Outlook.
• Ability to work independently, with a broad range of delegated responsibilities.
• Good grammar, diction, ability to write clearly and concisely.

**Benefits**: Wayfinder is committed to providing our employees with a benefits program that is both comprehensive and competitive which includes:

• Paid Time Off: Generous Paid Time Off (PTO) policy, 11 paid holidays, plus five winter holidays
• Medical, dental, vision, life, and long-term disability insurance
• 401(k) retirement plan with employer match up to 4%
• Employee referral program: Encourage your colleagues to join us
• Public Service Loan Forgiveness (PSLF) eligible
• Flexible spending account (FSA) plans
• Eligibility and other benefits are outlined in plan documents

**Additional Benefits Offered for this:**

• Training and professional development

***Wayfinder Family Services is an Equal Opportunity Employer. We support a drug-free workplace and conduct pre-employment background and drug screenings.***