Customer Service Rep w/Sales Spiff Opportunities (53862)

## Description

## **Climate Control Heating, Ventilation & Air Conditioning** **Full-Time | Monday–Friday** **$20–$25 per hour DOE, plus sales spiff opportunities**

Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized and running smoothly?

Climate Control is looking for a dependable, detail-oriented Customer Service Representative to be the voice of our company. In this role, you are often the first impression our customers have — setting the tone for an exceptional service experience.

If you enjoy solving problems, coordinating moving pieces, and being part of a team that delivers comfort solutions to homeowners, we’d love to meet you.

## **Why This Role Matters**

Our CSR team plays a critical role in our success. You’ll help ensure customers are taken care of quickly and professionally. Your communication and organization skills directly impact customer satisfaction and company growth.

## **Benefits**

• Company-paid medical, dental, and vision (employee coverage)
• Company-paid group life insurance
• Voluntary insurance options
• Paid holidays, sick time, and vacation
• Approved tuition reimbursement (grow your trade career!)
• Employee Assistance Program (EAP)

## **What You’ll Do**
### *Customer Support & Communication*

• Serve as the primary point of contact for customer inquiries
• Answer incoming calls and respond to emails in a professional, friendly manner
• Conduct happy calls to recent customers to ensure satisfaction, gather feedback, and reinforce our commitment to great service.
• Make outbound calls to follow up on maintenance reminders, membership renewals, and other customer outreach initiatives.
• Schedule duct cleaning and maintenance services as needed.
• Resolve customer concerns or escalate appropriately.
• Deliver a high-level customer experience on every interaction

### *Customer Interaction & Lead Qualification*

• Speak with customers to understand their HVAC needs
• Help homeowners feel confident and informed about their next steps

### *Coordination & Organization*

• Maintain accurate customer records and service details
• Support daily office operations and scheduling flow

## **What We’re Looking For**

• A customer-first mindset
• Ability to stay calm and efficient in a fast-paced environment
• Strong attention to detail
• Team player who enjoys supporting others
• Positive attitude and solution-focused approach

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## **Why Join Climate Control?**

• Competitive hourly pay: $20-25 based on experience
• Stable Monday–Friday schedule
• Supportive team environment
• Opportunity to grow within the HVAC industry
• A company that values professionalism, teamwork, and customer satisfaction

If you’re organized, motivated, and ready to be a key player in a growing HVAC company, apply today and become part of the Climate Control team.
## Qualifications
## **What We’re Looking For**

• A customer-first mindset
• Ability to stay calm and efficient in a fast-paced environment
• Strong attention to detail
• Team player who enjoys supporting others
• Positive attitude and solution-focused approach

## **Required Experience**

• 2+ years of customer service experience
• 1+ year working within HVAC or home services
• 1+ year of professional experience using Microsoft Outlook
• Strong organizational and multitasking skills
• Clear, professional written and verbal communication

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## **Preferred Experience**

• Experience using ServiceTitan
• Knowledge of the Portland and Vancouver area