Electrical Dispatcher (54618)

## Dispatcher

**Associated Heating and Air Conditioning is looking for a HVAC Dispatcher!**

*About us! Since 1978, our licensed technicians have proudly served our neighbors in Eugene, Lane County, and the surrounding areas. When you work with us, your satisfaction is our top priority. We take the time to truly understand your needs and recommend tailored solutions for your property, preferences, and budget.*

The HVAC Dispatcher will maintain communication with the electricians to coordinate dispatch board and any/all electrical calls. The HVAC Dispatcher will maintain the schedules of field technicians ensuring they are connecting with the customers and ensuring prompt responses for both routine maintenance and emergency service calls.

**Rate of pay:** $19.00 - $22.00 DOE

**Location:** 90330 Hwy 99N Eugene, OR 97402

Essential Job Functions

• Dispatch Electricians using Service Titan
• *Receive and respond to all client inquires and complaints*
• Coordinate the schedule and monitor the dispatch board
• Prioritize the most urgent customer appointments
• Ensure quality customer experience by relaying detailed and accurate information to the electricians in the field
• Analyze and solve issues impacting electricians and customers
• Daily follow up on after hours call
• Other duties as assigned

• **Work Hours:*****Normal Business Hours - Monday-Friday - 8:30 am - 5:00 pm***
• This is a non-exempt position. Work hours to be determined based on the needs of the business. Overtime may be required based on the needs of the business.
• **Competencies**

• *Experience in HVAC service-dispatching position is preferred, but will consider a candidate with 2+ years of Dispatch experience*
• Strong written and verbal communication skills, including active listening
• Excellent customer service skills
• Ability to be empathetic and resolve customer grievances
• Ability to prioritize tasks in a fast-paced environment
• Must be able to maintain a high level of professionalism and customer service in stressful situations
• Must have the ability to work in a team environment
• Team player

• **Work Environment**
• Standard office with shared common space and individual workspaces with dividers.

Physical Demands

• Prolonged periods of sitting at a desk
• Prolonged periods of working at a computer
• Must be able to lift 20 pounds

• **Supervisory Responsibility**
• None. All questionable matters are referred to Supervisor.
• **Travel** - None

Qualifications

• Requires a high school diploma or equivalent
• Minimum of six (6) months of previous dispatch experience preferred
• Must have experience with Microsoft Office Suite
• Positive attitude
• Friendly disposition

Enjoys interfacing with technicians and customers on the phone

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

What We Offer

• 401(k) with a 4% employer match
• Medical, dental and vision – 100% paid for by the employer
• Paid holidays, vacation and OR paid sick leave

*Visit our website:**<www.associatedheating.com>*
## Qualifications

Competencies

This position requires strong time management skills and the ability to work independently or in a team. Must have the ability to maintain a high level of professionalism and customer service standards in stressful situations. This position requires excellent communications skills both verbally and written. Must be hard working, self-started with a positive attitude and respectful. This position requires excellent problem-solving, analytical skills and decision making.

Education and Experience

High school diploma and/or equivalent. Prefer a minimum of 6 months of previous experience as a dispatcher.